This is our second visit and now likely to be our last. We checked in and we're allocated our preferred room. On arrival the air con wasn't working so went back to reception and asked for assistance. The receptionist said he'd ring the engineer. It was only that I went back to reception 3 hours later to ask again that I got an update. No it's been broken for a few days and needs an electrician. The receptionist said he wasn't aware it was broken. Offered a fan (there was already one in the room). It just felt no one really cared and a shrug of the shoulders and move on. The kettle on the room can't be filled from the tap as it's too big. The safe didn't work. There is no bedside light for one of the twin beds, but there is a plug socket to put one in. The service in the restaurant is so slow. No proactive thinking about cutlery. No lime and soda available and we said we'd think about ordering something else but waitress never asked again. Water jug leaks all over the table when you pour. Never asked how food was. Food itself was good both for dinner and breakfast. Beds and bedding are comfortable and good quality. Honestly we paid £125 for B&B and it's not worth the money. It needs a serious shift in service for me to return (unless there's no other option) next time we visit the hospital. And service is all about the leadership - there was definitely a lack of visibility on that front last night. I've already cancelled the next stay in September.

It’s a beautiful hotel and in a nice setting. One of the best nights sleep in a long time. Good food.

Ideal location - nice to find a hotel with garden and grounds within the concrete jungle of outer London! - and plenty of parking. We were happy with our room, which was spacious, clean and tidy. Good breakfast with plenty of choice and nice coffee! The staff were very nice. It was very nice to be able to wander around the garden/grounds, albeit we felt it was lacking a little in maintenance. We'd be happy to use this hotel again as, at a weekend, and with our Expedia loyalty discount, the price stacked up pretty well against your Premier Inns or Travelodges, and a much nicer environment.

I’d honestly give them more stars than 5 if I could! Fantastic hotel and the staff were the nicest I have ever come across in a hotel, they made us feel so welcomed! The property is absolutely beautiful and charming and they have lovely clean rooms!

Lovely hotel, gorgeous grounds, very kind, helpful and good natured staff team. Lots of parking, not far by taxi to Stanmore Underground at the end of the Jubilee line. Close to the M1 but outside ULEZ. Good breakfast. Highly recommended

Convenient for the hospital and quite

Beautiful and calm

The hotel requires major renovation and is currently very run down

Unfortunately, not a wink of sleep due to the most uncomfortable bed I have ever had in a hotel, it was just awful, and very old (room 18) sank in the middle and could feel the springs.

The hotel is in a great location for me as I used to live in the area and it’s perfect for catching up with friends. It is well away from the road so lovely and quiet and about 30 minute walk to a railway station; fine for me as I had transport. There is plenty of parking though if an event is on, car park space can be limited but they allow parking on grass. The room I stayed in needed updating and because of that needed to be scrupulously clean; unfortunately cobwebs can suggest otherwise. Staff, I spoke to, were polite, professional and seemed eager to help though unfortunately I had to ask three times for an hairdryer. Despite any negative comments, I would stay there again.

We arrived late but it wasn't an issue. Staff were very friendly and accommodating. Our top floor room was very clean with a really comfortable mattress and pillows, we didn't want to get up in the morning. Breakfast was varied and the full English was superb. A beautiful building which oozes character, set in fabulous grounds with free parking. We will definately be returning when we visit London again.

The hotel was very lovely on lively grounds, Pauling was easy plenty of spaces, the staff were very polite and friendly, the breakfast was nice, the room was clean

Wow! Staff were super friendly and accommodating. Hotel itself was full of character& charm. 100% would rebook

Absolutely stunning hotel, rich history, brilliant location, staff so polite and friendly. I would highly recommend to anyone who is visiting the area to stay there.

The rooms were quiet, comfortable and spacious. The staff were incredibly polite and helpful. The breakfast was well-prepared and good value for money. There was ample parking and Wembley Stadium was just a £35 Uber away. The hotel exuded a classy and historic feel.

I liked the ambience, style,the grounds,free parking a big plus.A big positive the staff especially Joanne who actually has a personality. Overall I would most definitely return few niggles, the menus are tatty and dull,the alcohol is well overpriced £10 pint of perona Cold plates at breakfast .But still a real treat to stay there.Thankyou

The hotel looks great it's the little things that let them down. Breakfast can be chaotic especially if there is a function. Paintwork could be attended to, decor no longer matches the character of the house. It could be a great venue.

The room was very clean with shower gel and body lotion in the bathroom. The breakfast was really good… a great selection of yogurt, fruit, cereals and cooked items . The staff were extremely polite, kind and helpful. Jo the receptionist went above and beyond to assist us as did the staff at breakfast. Thank you so much for a wonderful stay! 😊

friendly staff, good parking and great garden to sit in sun. Only issues was coffee machine leaked and shower head kept falling down.

Lovely retreat.. beautiful grounds