I was greeted by Josh who was not as friendly as I would have liked. He came across a little abrupt. Josh looked like he didn't want to be there and it was an effort on his part, not I feel a good representation.l of Hand-picked Hotels standard.Peter on the other hand who kindly took my luggage showed me around gave me various useful pieces of information was excellent.I checked into my room 212 which overall adequate.Fair sized room.Bottled water, good.Separate bath & shower jets didn't work,flew out, little water. Room smelt odd, windows were open but it didn't smell pleasant at all.No coffee pod machine especially for a higher end priced room. Cows milk, non-dairy options? Sink & shower screen had black build and limescale, see photos, requires cleaning, unhygienic & under bath tap, dirty toilet brush holder base.Jo in the Spa was excellent, very well presented very welcoming, very friendly & helpful, professional & a credit.Rebecca front of house, excellent, very smartly dressed, professional, extremely polite & courteous. Great service, another gem.Hannah at breakfast was lovely, super coffee, very polite, friendly, efficient & professional.Very well presented & friendly.Luis on the bar, lovely guy, a very gifted barman, extremely polite & attentive, a credit.Helen & Collettee @ breakfast, very loudly spoken, very noisy clearing tables. Unenjoyable while trying to relax first thing in the morning.Uniforms looked unkempt & ill fitted. Room service v good

The breakfast was great, didn't have time to use the spa. Only regret was that we didn't have a longer stay. We will return.

Did not have breakfast too expensive

Had a lovely stay all the staff was lovely food was nice in joyed the stay

We had an excellent stay at the Rookery, staff are all very friendly and helpful. Food and drink were all very good. The grounds are lovely and spa was great!

The rooms were spotless and of a really good standard however the standout feature of the hotel was the staff. From the very smiley and welcoming receptionist to the bar staff, everyone was exceptionally friendly and helpful - it’s rare to experience such consistent high levels of service.

Great

Excellent stay as always, excellent service, beautiful setting, warm and friendly staff. Already looking forward to our next stay!

From the minute you arrive with such lovely kind staff you feel your going to have a relaxing time. The hotel is spotless and your room has everything you need and more.

The staff are this hotel’s biggest asset. From the moment we arrived to our departure they were so helpful and friendly. The restaurant is excellent and the chef’s choice menu superb. Brilliant spa next door too.

Staff excellent, gorgeous room

This hotel is really lovely, the staff were exceptional and my only negative is that I didn't get to stay longer!

This is a wonderful hotel. We had a terrible journey getting to them and phoned to say we would be delayed. When we arrived they had upgraded our room to make sure we felt cared for. Wonderful staff

L

Nice getaway

Really enjoyed our stay. The staff were superb and a credit to the hotel! Would definitely recommend.

It was what we expected, and met our requirement for an enjoyable 'catching up' weekend in a new area.

We had a fantastic stay from start to finish. Ella was amazing, she ensured our stay was perfect. It was our 20th Anniversary. Ella is an asset to Rookery Hall and Hand Picked Hotels. Thank you Ella.

Perfect in every department food should have Michelin Star top quality

Lovely welcoming and efficient staff. Room was great and lovely meal