Arrived around 4 30pm, check in lady was very helpful, given a room on the 1st floor, but right at the back of the hotel, quite a walk and rear of a yard, real bright security light do come though the blind provided, room itself was ok, window glass broken seals, like a skip yard out of the windiw, beds soft, coffee and tea privided

Staff were great and a free upgrade. However, accidentally drove in the exit rather than the entrance as it isn't well signposted. No towels in the room. Room was freezing cold unless the heating was on for 1+ hour, which you couldn't do while you weren't in the room. Car alarm outside went off every 20 minutes all through the night. Corridors were all over the place. Electric chargers were more expensive and slower than the McDonalds down the road.

Upon arrival I was charged £10 for parking, this was not made clear via the booking system. Then the upper floors of the building were undergoing re-decoration and repair. Floors were dirty and very dusty and workmen were playing music loudly at 8am. However, the room was nice and had been re-furbished. It was quiet at night and comfortable. More information on the hotel should be included in the room.

Parking was charged,ev charger didn't work. Smelly coming from my room,I started coughing when I entered the room. No one informed me that there is some renovation work going on.

The hotel is very old, rooms look like what you would expect from a 1 or 2 star hotel. Really needs updating. Also was woken up by workers hammering and drilling. Wouldn’t recommend.

Property is in poor condition and we asked to be moved as the bathroom had mould on the ceiling, the bathroom door had come away from the frame, the mattress was saggy, the bedroom door key locking system across the hotel failed so we couldn't get into our room and the internet kept dropping out. We tried four different rooms. However, the staff were brilliant and tried to sort everything out for us but overall, the property is in dire need of refurbishment which is currently taking place

Room was freezing as the small electric heater was not adequate. The following morning there was no pressure in the shower and it just trickled. Have filed a complaint and not received a response as yet.

It was OK.

Lady on reception was chewing gum whist communicating with me which was in my opinion is rude! Room was clean and basic

The room was in need of refurbishment. The shower head would not stay upright and there was no plug in the basin. The paint was peeling off the windowsill and the furniture was tatty. However, the bed and pillows were good. The hotel in general needs redecorating. The leisure centre was closed and I did not now about this at the time of booking. This seems to be a party hotel so if you want an early night check what is going on there before you book. I was at an event but couldn't go to bed before 1.00a.m. as the loud music was directly both under and outside of my 1st floor room. When I went to go to my room at about midnight and the key wouldn't work there was no one on reception. It took several tries at calling on the reception phone before anyone answered and came to help. The staff at the event which was an 80s night, were great. 5 stars for them. I bought the same drinks 3 times and was charged a different price each time, only 40p or so but given the till set up I thought this was strange. I didn't have breakfast.

All good

Refurbished room clean and good but restof hotel very tired needs full makeover. Toilet area in bar very smelly

Private Christmas party on at the hotel. Music blasting out until late and after it had finished, had party members making extreme noise in the corridors and rooms either side of me. Vomit in the corridor. WIFI is non-existent in the room I was in, batteries didn't work in the TV. Spoke to the night receptionist who took notes of the above and said someone would contact me later that day but never heard anything which shows a lack of care (he handled the situation very well and was very apologetic). I was kept awake from around 2am

Room was fine... But wasn't happy woken up early with all the building work going on and very load work men.

Room very dated and very poor lighting. Asked about breakfast in the morning and wasn’t told that it finished at nine even though everywhere said ten.

Receptionist was lacking in any happiness to help. We were given lesser spec rooms than we had reserved online. View over rubbish stack out of window. Excessive noise at 1100 night and 400 in morning. My tea coffee sugar jar was half empty. Other than that it was amazingly good.

excellent close to the tram and shops

The hotel is going through a renovation. My room was lovely, freshly decorated with new carpets and bathroom. The hallways are old and rundown. I am assuming these will be done after the rooms?

Lovely staff on reception desk. Easy check in. My room needed updating though. My son had an upgrade to the new refurbished rooms. Lovely up grade for him. On the whole a lovely stay & breakfast was superb.

There was nothing wrong with the room itself but the double doors outside my room didn’t close slowly, instead closing with a loud bang. This was a few feet from my head and I was woke up countless times by people using said double doors. In the morning I was incredibly tired and asked if I could extend my check out time because I so desperately needed sleep. The staff were entirely unsympathetic and disinterested. I was told that it would be £10 per hour to stay. That price is nothing short of disgusting. I paid £44 for the night! I ended up paying for 1 extra hour and cancelling my booking I had there over Christmas (23rd-26th) and have instead opted to stay at the premier in Solihull town centre. I’m seriously disgusted by my stay at the regency hotel. I’ve stayed there before with no issues. But the customer service I received on this occasion was poor at best. Not happy 1/10