Terrible customer service upon check out and at the restaurant downstairs. Bathroom and towels were dirty upon arrival. Very small blanket provided on bed. Overpriced for quality.

Beautiful property. The cleanliness was impeccable. Quiet area, close to touristic areas. Three minute walk to St. Mark Square. Staff friendly and helpful. Breakfast was amazing and fresh. If ever in Venice I would stay here again.

My room was lovely, and it’s a nice hotel with friendly staff. My room overlooked the canal, and perhaps it should have been obvious, but this made the room very noisy due to motor boats from early morning to late at night. I assume this is true for all rooms overlooking canals, so I can’t fault the hotel for this, but earplugs were essential. And it was wonderful to have views over the canal. The vegetarian options for breakfast were limited, but the scrambled eggs were delicious.

Many ups and downs in hotel I.e. getting foods d having to go up stairs and downstairs . Hotel not easy to find

clean room

Room for a single was itsy bitsy. If you used the luggage rack you couldn't reach the window. But there wasn't anywhere to open one's bag. I have never felt more than like a sardine in a can. Also the towels were threadbare.

Great breakfast!

A warm welcome awaits you at this lovely hotel in a fantastic location

Rooms were good by Italian standards, the staff were helpful and friendly. The hotel is very centrally located which made it easy to get around

All with very good quality.

Liked the gondola water taxi drop off

Friendly staff and fantastic location.

No air condition until may-was not told prior. Poor circulation in the room with no fan. Left the window up but no screen so eaten alive by mosquitos. Everything covered in dust, staff not friendly or very helpful. Positives are great location near st marks and shops and it has a direct water drop off site.

We were very happy with the location, staff, and room. Note that the staff is very helpful when things don't go as planned - I can't thank them enough for getting a room issue sorted!! Natalia in the restaurant cafe is THE BEST - treat yourself to a glass of wine by the canal and conversation with her!!

A little far from the train station but very close to Palazzo Ducale / Piazza San Marco. Better suited for a few nights stay to explore Venice well - I was only there for one night. Very comfortable and clean, classic hotel feel with nice art. Staff were professional even though I checked in at a late hour. The included breakfast was well stocked with different savory and sweet options / hot and cold food, drinks. The shower was great, fantastic water pressure. Bathroom is stocked with amenities and even a small sewing kit that I unfortunately forgot to take. There is an elevator. There is a bar/cafe bistro type situation downstairs next door attached to the hotel that closes at 11. The room came with slippers and both a firm and soft pillow. It was nice and warm inside. Window in my room opened onto the street with a nice view.

Great central location. Amazing views from the room.

Breakfast menu was limited & boring. Hotel was in great location, staff was professional,friendly & very helpful. Large room with large bathroom.

Bed was not comfortable, no kettle for tea/coffee & no Iron/ ironing board

Yes

Perfect location, 5 minutes from St Mark's square. The dock made it easy for us to take a water taxi with luggage directly to hotel. No dragging bags down the cobblestone streets. Room was spacious and had everything we needed. Breakfast had a large variety. So easy to walk wherever we needed to go. Lots of choices of where to eat and onsite bar was quite nice.