Although our room was beautifully clean, the rest of the hotel was in a shocking state. There was construction work taking place in our section of the hotel, and hotel benches were used as barriers, with safety signage propped up on the benches. We were not informed that any construction/renovation work was taking place. I was charged £45 for my dog (initially reception requested £45 per day— to which I protested) apparently for cleaning of the room. This money would be better spent cleaning the very dirty carpets throughout the hotel, and especially in the dining hall, where the carpets are visibly soiled everywhere. We had brought our bathing costumes along, looking forward to a swim in the hotel pool, but the pool is no longer in use, despite this being an advertised feature of the hotel on the website. Again, we were not informed of the pool closure. Breakfast was poor, with no fruit selection and no sausages, despite it being advertised as a Full English Breakfast. Our room was very hot, and so we needed to leave the balcony door open and the curtain drawn, however, there was an emergency light right outside, which lit up the room like daylight all night long. All in all, a very disappointing stay, and we will definitely not be back!

The room was clean and comfortable. The customer service was great. The breakfast was nice.

Staff very helpful

Room was excellent, staff were very helpful. Only disappointment was the restaurant. Inflexible when ordering dessert (would not swap ice-cream for custard) and the breakfast was also slightly disappointing as there were only a limited choice (eg no sausages). However overall it was a very convenient stay.

Comfortable bed. Roomy clean ensuite. Good food at a reasonable price. Altogether I would highly recommend this establishment.

pool is out of service

Stayed for two nights. Bedroom & bathroom was not clean, after the first night, i asked for a second pillow and another toilet roll which they said they would put in my room whilst i was out all day. Returned to my room 13 hours later to find they had not delivered these but they had been in to the room to deliver 2 new towels. Noticed they had not taken the old towels away. Also realised i could hear noise from outside a lot louder than the night before due to the cleaners leaving our back door wide open so anyone could walk in. Luckily none of our things had been taken. I payed £255 for two nights in a standard room with no breakfast which was a lot more than my friends had all payed. For example one friend payed £140 for 2 nights in an executive room with breakfast. Would not stay at this hotel again.

Hotel looks tired. Reception staff excellent.Jaime went out of her way to assist us, so much so, I'm going to write to her manager informing him of the excellent service she provided. The only disappointment, was the breakfast considering how expensive it was.The was a very limited choice of hot food, no side plates for toast, and the food was only lukewarm. Given the fact we are suffering at the moment with the unusual heat, it might be worth the hotel having extra fans available for use in the rooms. Many thanks. Greg.

The staff are wonderful. Reception team and the bar staff. Yes the whole property could so with a refurb but it was absolutely sufficient for myself and my daughter. The rooms are huge! Breakfast was good and the location is brilliant for the zoo.

Lovely place . Staff were friendly n helpful. Room was comfortable n clean . Food was good for breakfast. Set in beautiful countryside with lovely grounds .

What a shame, this is clearly an under funded and uncared for hotel. The executive room we booked on entering smelt musty and damp. The carpets look like they should have been changed years ago and are marked and stained. The draws wouldn’t stay closed , yes they simply slide open regardless of how many times you try to close them. Our mattress had seen better days although our daughter’s bed in the room next door was better. There were cobwebs in the rooms and general areas and the windows haven’t been cleaned in a long time. The hotel the night before a wedding which was full of guests for two weddings the following day was woefully understaffed and food service was slow and sporadic. That said the food quality was good as was breakfast and breakfast service. I really hope once the refurbishment is done it lifts this place to what it should be given its location.

Well located, the room was a good size and spotlessly clean very quiet and a view over the woods 👍

But shabby round the edges and the cleaning missed the dark corners of my bathroom! Overall ok although my patio door lock wasn't working so I couldn't lock it ajar for some much needed cool air overnight. Restaurant menu a bit limited, burgers, steak or fish and chips, no small options.

Its a lovely place to stay we have stayed here before but I was very disappointed in the fact it states theres a swimming pool which ive used before- but once youve paid for stay you then get a message from hotel to say swimming pool is out of order due to refurbishment- ok we had to accept but we then tried to cancel due to a funeral to find out the do not give refunds at this hotel and could not change the dates unless I paid extra Not sure i would stay here again we checked out 2 days early we wasn't even asked if everything was ok due to early leaving

Loverly overnight stay . Room was comfortable and clean . Breakfast was ok , not as good as the last time we’d stayed last year tho . But will happily stay there again

The room was spacious with a beautiful wilderness view from the window and door. The staff were extremely helpful. Reasonable bar prices and breakfast was good value for money, when buffet style was provided with a choice of continental or English breakfast. Plenty of parking. 1 minute walk to Marwell Zoo.

Rooms were fine, lots of nice scenic views. Staff were helpful and friendly, wasn't impressed with the food though. The unseasoned steak I ordered didn't see the inside of a frying pan at all and the breakfast was a bit low on the portion side of things considering it was about £11 per person. Lovely IPA on tap at the bar though!

Breakfast not up to much, cold cooked breakfast

Room was adequate and clean although there were glasses and a broken travel cot left in communal areas for the duration of our stay. we didn't eat so cannot comment. Requested additional towels after booking room for 3 but were only supplied one. The most disappointing thing was that we booked this specifically as we were travelling with a child and it was advertised as having a pool. Unfortunately due to refurbishment it turns out the pool is unavailable for 2026 which after a 30 degree day spent at the zoo was unwelcome news and had hotels.com made this clear on booking we would have booked an alternative hotel.

Had to ask for a different as the room we were originally given was horrendous. There was dirt everywhere, splatters up the walls, chunks missing out the walls, mould on doors and in the bathroom, one of the electrical fittings were loose. The room they moved us too wasn’t much better but we were down for a wedding and was convenient location. The hotel needs a good bit of TLC which after speaking to the manager in charge did state that was the case. The staff were great though, really polite and super helpful when there was an issue.. it’s just a shame the property itself didn’t match how good the staff were.