Ipaid for a deluxe room. The hotel assigned me a room that was without any heat source. NH Hotel would not change my room. On Friday night a group of rowdy young adults were also assigned rooms in my room vicinity. A totally terrible experience.

Hotel is in a good location and staff were efficient courteous. Public areas far too warm. Single rooms rather tired and in need of refurbishment. Other rooms spacious and well equipped but rooms overlooking street noisy. Also, rooms too warm and needed to open window to cool as no way to change temperature in room. Breakfast very good, but PLEASE get rid of musak. There is no need and peace and quiet much preferred. I booked 4 rooms for a party of four and I'm responding on behalf of all of us.

Hotel in great location. Breakfast was nice. Room a bit tired and maybe needs and update, but was clean and comfortable.

Nice place, conveniently located and with helpful pleasant staff.

A nice hotel right at the edge of the market Square. A perfect location to walk the city for a few hours, stop back at the hotel and take a little nap, and then head out again. The bed was very comfortable and the place was clean. I'm much appreciated the coffee maker in the room. I have a single room and it's really perfect for one person.

Elevator was as old and slow as almost wrecked. In repair some moments during stay so I had to use stairs to 5th(EU) = 6th(US) floor room of mine!

Beautiful city and the hotel is located in a really good location. The staff were friendly and the rooms clean. However the rooms were a little dated and in need of some upgrades. We stopped over for a night and its a good hotel to spend a night and explore the lovely city.

very well located

Staff friendly and an excellent location. I booked a single room which was spacious. Bed was comfy and the room was clean. I had two issues, one the main light didnt work in the room. It was ok for me as I used the room as purely somewhere to sleep but it was hard too see with just the light from the bathroom. Also my room backed on to the lift shaft which was loud, you heard the lift everytime it was used or the doors banged. Wasnt great to hear at 6am! Overall I would probably stay here again

Nice and spacious room in central location close to the historic part of town. Coffee machine in the room didn't work, friendly staff tried fixing it without success but gave me a coffee from the restaurant. I was informed parking is charged per day however I was charged for 2 nights (and 2 days) while I arrived in the evening and left early morning.

Coffeemaker didn't work. Room wasn't cleaned, no new towels though appropriate label was on the door

I was in a standard room, which means a room which hasn't been redecorated since the mid-90s! All things considered, the decor was well-maintained, although there were quite a few stains on the carpet, and the bedside light was broken throughout my stay. However, Although weary, it was clean and comfortable, and the bed, bedlinen and curtains were a lot newer than the wallpaper, and it was a fair price for what was offered. As an Englishwoman, I was very excited to find that the room contained not only a kettle, but a genuine Corby Trouser Press. I shed a tear of patriotic pride, but left my jeans unpressed.

Very nice stay .staff were fantastic.. room was a bit dated..

Hotel is a short walk from the main centre. Its in a quiet location with bars and restaurants nearby. Room was comfortable, clean and had everything we needed.

Overnight stay. All hotels at the airport were full. Good alternative. The staff was very accommodating

Booked superior room with double bed. Got a very ok room with two single beds. Water pressure in shower was very low.

Great location…about 25 minute walk from Mechelen train station, and 10’minutes (the other direction) to the main square…with lots of shops along the way both directions

Nice hotel, tired in places, staff very attentive. Breakfast was good but a little pricey. Location within walking from rail station and great for the local cafe bars and shops.

The staff are friendly and helpful. Specially the lady responsible for the breakfast buffet. When she knew i was on a hurry, she brought me a box and suggested that i take some food for the road. Also, the location is perfect, very near the city center.

Great location. This hotel is run down and 'maintenance challenged'. We had a slow draining sink and the shower wand kept on coming off in our hand. We had carpet in our room (not hardwood like in the pic here) that was old and could have used a GOOD cleaning. Hallway (on 5th floor) definitely smelled like stale smoke as another reviewer mentioned. Be prepared for the parking to be full (which is not something you really want to deal with when rolling in at midnight.) We ended up parking at the Indigo down the street.