We booked a 'renovated' room with 2 Queen beds and breakfast included in January. Once arrived there, we received a room with 2 double bed into an old crappy section of the hotel, full of construction around the room, and no Breakfast was offered. The staff never advised us or let us know that we were downgraded other than after we complaint and brought theses issues up, so that was rather frustrating. So we complained to the staff, told them that we would have never booked there knowing that we would have this crappy bedroom., The staff told me the see the manager the next day at 9AM. The next day, the manager was not there at 9:15 AM, the staff called the manager, and the manager would not answer his phone. Finally after 3 attempts, they reach the manager, he would not talk to us, would not come to the office to meet us, and he told the staff to only refund us one night out of the 2 nights that we booked. I contacted Hotels.com Customer Service and finally got my 2 nights refund. I would avoid this hotel at all cost, very bad customer service, and very bad accomodation overall.

Good stay

The room was old, and musty smelling with what looked like black mold throughout. Power bars into the wall (which is all you could use to plug into) all had the grounding pegs removed and the lights connected would flicker (fire hazard), floor was uneven and the carpet was old and filthy, the window was not secure. I would highly recommend staying anywhere else! The window to our room did not lock and was directly above a landing where anyone could access. The window also completely blew into the room one day out of the frame from the wind. Ceiling fixtures were so old and half attached and filthy with perhaps black mold as well. Other rooms on that same floor that they tried to move us into after were in similar conditions. They try to tell you they are 'under renovations' however I am not convinced that is not just a cover story for a deteriorating building. We left partway through our stay, and the hotel would not honor expedias approval for a full refund. Please, do NOT stay here for the black mold exposure alone.

Yes

Friendly staff, clean room and great location.

When I checked in and arrived in my room, I l

Very good and clean

Rooms are comfortable and clean

yes

Very friendly staff although extremely noisy from youth hockey players

The room was very neat and comfortable. We were well attended to at the reception.

The desk clerk was pleasant.

Breakfast was not to great

The room was clean,staff were friendly. The price was right for a dated hotel.parts are under construction. Bed was very comfortable. TV was not complicated to change channels.

The smell of cigarettes in the rooms. Bathrooms with a toilet and shower then across with the sink and a mirror. Very odd. Mainly just the smell of the room was disgusting. We had to air it out for hours before it could even smell half normal. Very disappointing stay.

Overall the hotel was good, clean and with good location besides that a lady prepares some very good waffles for breakfast

Even though the facility is being renovated, everything is orderly and clean. The room I was assigned had been renovated and it was superb. The staff is friendly and professional. I would recommend this location.

Staff was lovely, the overall room was good, but the shower wasn’t the best but nothing that to serious

Everything perfect

First stay the room sucked, second stay was across the road in the second building and it was great!