Centralised temperature control was broken and staff failed to address the issue in 2 consecutive nights. Rooms were heated through centralised system and there was no maintenance staff to fix it and thermostats in the rooms were disabled, it wasn’t possible to control room temperature and opening windows led to major motorway (M4) noise in the room. This led to very uncomfortable and sleepless nights for entire family!!!

Clean room Lovely breakfast

The rooms were nice and clean, hotel staff were polite and helpful. They have a new booking system which caused a minor delay but was only an extra couple of minutes. Noise wasn't an issue, neither was parking. The only down side was only 1 lift was working, which was an issue on Sunday morning. Would happily stay again.

great choice and quality for breakfast. great location just off M4. only fault was a very creeky mattress..

Nice hotel.A little dated.

This is the worst Doubletree I have stayed in. The Aircon is not aircon and rooms were boiling in the middle of March. The rooms are tired and dated too. It's a shame but I will seek another hotel in the area in the future.

helpful staff as always. the hotel had a lovely open feeling to it.

Stayed here before a long time ago, some of the furniture has been updated. quite clean and tidy. Room could have done with some more lighting. Quite dark even during day with curtains open.

The room were spotless and clean, staff were friendly and courteous

Clean room, very polite staff. I’m happy.

Clean room. Friendly staff.

Didn't find the receptionist over friendly, we arrived 45 minutes before check in time and were told our room is ready however we would need to pay £10 to check in slightly early, which does not seem very customer friendly. Knowing it was valentines night we booked a table in the restaurant 3 weeks prior our stay, however we were given a table in the bar area under a TV screen showing football, I felt very uncomfortable at this table. Overall not the best stay.

clean room, nice staff.

Staff helpful and lovely Room clean Would go back again

Excellent value for the price. Room was a good size, well finished with good quality furniture. The public areas likewise.

Hotel was nice but the bed was a nightmare. Ive never slept on a bed so noisy.

From the moment I arrived and the moment I left the staff where great a credit to the double tree company

Good price , good room and staff were very accommodating.

Small rooms, staff very friendly.

Great stay again nice breakfast gandy location