Amazing

Fast check in with lot of information

My fave hotel in London always come back for kids and love waterfall rooms lil arcade

we had a great visit to your hotal is was clean and quit as well. staff was great

Did not know that property was under renovations. Bathroom sink located outside of bathroom. Carpeting was old and worn. Portable AC unit hooked up to widows d not properly sealed off and bugs were getting in the room. Beds are on small side. Not enough outlets by beds.

The hallway leading to the room was very cold but my room was very hot (in late May). The thermostat didn’t seem to do anything other than turn a fan on. The staff were kind and helpful but there was little signage on the pool deck and my sister fell carrying her baby, and they got hurt. No one even offered to do an incident report. There were young children in a hot tub beside a sign saying no bathers under 12 years so despite having rules they weren’t enforced. Other than that it was a nice stay. Had a recently renovated room so aesthetically it was nice despite the temperature not being regulated.

We had a walkout room which was fantastic! The room was a bit small but we didn't spend time in it other than sleeping. I do wish they had more selection for tea in the room but there are coffee shops close by. The beds were comfortable, the water temperature was good and we enjoyed our stay.

The main feature was the pool and my kids loved it. Too bad the slide was closed Monday to Thursday and we stayed there Monday to Wednesday, so we didn't get a chance to use it. Other than that, the stay was excellent

Good place

This is the second time that I stayed in the hotel. The swimming pool is always full and the chairs are full even in the evening. People put towel early morning and keep chairs bust all day. Hotel should put sign to share chair with others and give 2 chairs per family. The jet spha was too small. And children running and screaming in the hallway . I’m not happy with the hotel.

Loved almost everything. Beautiful room. Clean well maintained. Great lay out and the most comfortable bed ever. Pool area amazing. The only complaint I have is our room smelled horrible when we arrived. We were too tired to complain. It seemed to be coming from tub so we ran shower, bath and sink for a while and smell got a bit better. Would still recommend this hotel fully. Room service breakfast was amazing as well. Certainly worth the $ to stay here.

Clean room, the water slide in the lighthouse was a cool feature!

Nice location to hospital

Everything was great, everyone was

Good! Water slide was closed which was a bummer but whatever

All good

This a very well-maintained and clean property. We stayed in a King Suite with a balcony overlooking the atrium. The room was large, spacious ious, and very comfortable. We had a great stay and would stay here always.

The pool area was beautiful.

Great property for families.

The pool was good, very high in Chlorine, but with the amount of kids peeing, I get it. The problem is the useless lifeguards. People drinking in the pool, they asked once, they didn't stop, didn't bother to ask again. 2 grown males drinking Guinness in the pool surrounded by babies at 7 pm