Room clean,Fresh Towels,Tea coffee etc.Staff in bar very friendly, Food in bar was good

The heating was on full blast all day and night and u couldn't turn it off, reception told me it went off at 10pm came back on at 6am which never happened so too hot and stuffy to sleep. The beds were hard and the pillows were hard so very uncomfortable sleepless night. The fire alarm went off at 5am, when we left we weren't asked how r stay was and no apology for the alarm going off.

Good food Shame that use of the pool was at a charge Lovely staff Amazing decor inside Outside a little shabby

A wonderful stay overall. Clean rooms, attentive staff, and a great atmosphere. I’d definitely stay here again.

Nice location, but some rooms look very tired and some staff not very customer friendly. Thanks

The check in was easy as the room was ready for us, the room has been updated and was very nice.

Manager was very llll

Very dated room with a damp smell damaged furniture and an very uncomfortable bed

Unfriendly staff on arrival Not the best reception/ first impression Not given any information about our stay, the hotel facilities or where to go Car keys taken off us on arrival Lovely room but no housekeeping for four days, not explained or advised about putting rubbish out for collection/ no fresh towels Room needed cleaning, first impression great/ nice cleaned beds but every ledge had dust on it / dusty skirting boards, window frames dirty Breakfast section was good but when we had ours at 9am - food dry and eggs hard very disappointing Bar staff- lady in the bar on our arrive was excellent, very helpful and approachable. SPA staff helpful but no tokens to lock valuables away or robe that fitted- extra costs evening entertainment very good

We had a great stay evening dinner was delicious the room was very clean and inviting very good night sleep and then a very good breakfast will be staying again in a couple of weeks

I refused to stay, it was so poor at this hotel. I left after a few hours. From the very beginning the valet parking was a joke and the cars were backed up into the main road, causing a traffic jam. online check-in is a pointless as it takes just as long to check in. My room was so far up in what felt like Rapunzel's tower and you could feel the cold and damp the higher up you got. I would hazard a guess that these may have been the staff quarters last century. It felt like you weren't part of the hotel. On my way up I saw a couple of ladies and they were on their way down to complain about damp. Then when I went down to ask about the heating as my room was freezing, I passed a couple trying to climb to the 'tower' with a wheelchair, and the lady, who was disabled desperately trying to walk up the stairs. They said they had told them on the booking about having a disability. I was told the heating only comes on 4pm-10pm and they don't provide heaters, but that I could have some blankets. The patronising manager who came to bleed the radiator in my room, simply wouldn't except that I was very unhappy with being in a cold room with no heating past 10pm. He did nothing to validate my complaint. I ran the water in the sink and saw bits in the sink, I cleaned the sink, but when I ran it again the same thing happened, I tried the bath, same again. Clearly dodgy old pipes, I'm contemplating the water board. Thankfully I hadn't drank any, I'm worried about Legionnaire's.

Convenient hotel, when going to the theatre.

extra blankets supplied, heating inadequate throughout, none in narrow windowless bathroom. Staff welcoming overall experience disappointing

Clean room

Old Fashioned Hotel. Gardens. Right by the sea and close to the City Centre. Very good water pressure for shower. Had small double room which was fine as only there to sleep. A long walk to get to lift for my room. Charge £5 extra a day to use the pool. Exceptional service - best I've ever experienced. Stayed an extra night I was so comfortable there. Thank you.

Dated rooms but lovely hotel, pool and spa great!

Yes

When we went to check in the lady wasn’t very welcoming. She asked for my ID and gave me my room key. I said we had dinner and breakfast included so asked what are the times and where do we go. She told us all the information was in the room and the menu goes on the wall at 5pm. Our room was lovely, a little bit dated but very clean and view was beautiful. Only major downside was room for hot so kept the window open but as it’s on a main road was constant traffic noise. The info pack in the room showed food being served till 11pm however this wasn’t the case as when we returned at 9:30 after the theatre we were told no food served after 8:30! We said we had dinner included and could we get anything the receptionist told us to talk to the manager in the morning and then turned her back to speak to her colleague! Breakfast was self service buffet and food was plentiful and hot. Upon walking in staff ignored us and it was us approaching and asking do we just take a seat ?? Overall location was fantastic, bed was comfy, breakfast was good the main thing letting down this hotel is the staff. The cleaners were very nice, friendly and welcoming but the reception and restaurant staff we encountered were unfriendly and unbothered.

Staff are friendly, room was clean, atmosphere calm

Breakfast was lovely great location really nice