The staff were fantastic. Couldn’t fault them and they were always very helpful. Since Galgorm have taken over and made it ‘family friendly’ it has turned tacky. They need to either revamp and modernise the hotel for family’s and kids or else reinstate it to its former glory. A helter skelter in the car park, a bouncy castle in one of the large rooms make it feel like a very expensive kids adventure play area. £500 for 2 nights and not stated anywhere that the main bar is closed and only a ‘pop up’ bar with 2 beers on draft and a few spirits. It’s sad to see such an amazing place go downhill so much

Overall a lovely stay in Roe Valley Resort. Staff were all super friendly and helpful. We asked if we could use the swimming pool facilities after check out to which they said no but offered us complimentary late check out so that we could use them before leaving. The breakfast was lovely - we were hoping to have breakfast in Fratelli’s but we assume with the hotel being super busy (kids off school for Easter and a wedding on) we had our breakfast in one of the event suites which we think was an over flow room. It was Buffet style and plenty to choose from. Pool was great and room was clean and exactly as described. Some parts of hotel needing modernised but you can see they are in the middle of doing works and everything that Galgorm touches is perfect so we can’t wait to visit in the future to see what more they have done. We had dinner in the coach house - only negative was my meal (honey chilli chicken) was very bland and meat very tough however my husband loved his meal. I’m sure if I had of chosen another dish, I would have enjoyed it more but my only critique to add.

Pool was good so was food Very long wait for it tho

We didnt use the pool.

Room nice, restaurant fair in the evening though breakfast very good. Pool area is nice but needs upgrade

Staff brilliant As was breakfast and our room Pool and the area around the pool was very cold so we declined to use it

Building work going on at the hotel just now, as they are renovating parts of it. We were told about this before we booked. It didn’t affect our stay at all though. It was good to see the improvements they are making. Staff are amazing. So very helpful and friendly. We loved our stay and will definitely be back.

The breakfast was average The bathroom needs upgrading The pillows were uncomfortable. The room was clean. The bed was comfortable The pool facilities were very clean The staff were efficient

Room was clean and comfortable the staff was lovely the only downside the pool was open due to refurbishment

Yes was lovely we enjoyed ourselves 😀

spa pool was excellent

Lovely comfortable rooms and staff always happy and helpful.

All staff were excellent and very well mannered

The hotel could do with a bit of upkeep. The room with the bouncy castle had a bad smell which all the parents where talking about. The disco for kids where put into a room and given glow sticks with muaic on. We have been to better hotels where this had been in a function room and they have outsourced entertainment and there was more enteractiin with the kids, my son was bored after 10 mins. We also went to the coach house which was lovely but you can only order 3 courses for a child. I was a bit annoyed as my children don't even eat one. They also didn't want the same dinner so had to pay for 2 lots and it practically all went to waste. I am also glad to hear the swimming pool is getting extended as my 2 year old was terrified of the jet skis coming at her as there was no room to move. It wasnt a bad trip, I just believe galgorm have started charging galgorm prices too soon when nothing has really changed much since they have taken it over

The rooms are very very clean and spacious staff are amazing and friendly. The atmosphere is great and maken it child friendly is for them is great to see even though i didnt take my own children was great to see so many children enjoying the facilities 😊

Lovely suits

Everything was Excellent.

Nice clean spacious rooms, great venue to bring all the family. Things to do for children.

There were excellent amenities and wonderful food. The staff were pleasant but at every stage there was a wait for service - either the hotel had poor systems in place or was understaffed (I suspect a bit of both). Checking as slow, food service was slow and seating at breakfast was slow. This hotel markets itself as high end and in terms of facilities that is fair. In terms of quality of staff that is also fair. In terms of the capacity of the staff it fell short. Wife in the room was extremely sketchy.

Room was perfect and staff really helpful