Staff was very helpful and accommodating, hotel is nice and a good price

Lovely hotel but my TV didn't work properly which was not a problem for me but just letting the hotel know so they can look into this - Room 338

Great rooms, nice film theme, lovely staff - especially in the restaurant, well priced and super convenient location.

It was my birthday and they put balloons up and decorated the room which was lovely! Room service food was amazing and the breakfast was amazing as well (also free)

Lovely decor in the lobby. The room was very clean and comfortable, however being a junior suite, it would have been nice to have a fridge and air conditioning. On the whole it was a relaxing experience.

This time, the room was very good, so the stay was very nice. However, you really roll the dice here, as the standard is not the same across all rooms, so you can end up with a very substandard room directly next to the motorway, with almost no noise isolation due to very old and leaky windows. But no complaints this time

Nice Hotel would return and stay again

There was some confusion during check-in regarding our booking for three separate rooms, with guests arriving at different times. Initially, we were all given keys to the same room, and concerns were then raised about the number of occupants, as it didn’t seem clear that we were meant to be in different rooms. We were also asked to reconfirm our booking details a few times, which took a little while to resolve. It appeared to be a misunderstanding, but it did make what should have been a straightforward check-in more complicated than expected, and at times it felt like the confusion was attributed to us which set our weekend off on a poor note. That said, the hotel overall suited our needs well. The location was convenient, and the rooms were comfortable. The only downside was that there was no air conditioning in the rooms.

Staff were very good and the hotel and areas are well maintained

Dated rooms, cracked windows, terrible restaurant

Stayed for 2 nights with partner and older son. The room was more than accommodating for the 3 of us and very clean. Breakfast was hot and varied, full English, continental and a good range of teas, coffees and juices. There were only 2 small negatives which were paying £5 per night for parking which would put me off a long stay here and the evening staff in the restaurant. Whilst not rude they were not helpful and we had to ask for everything when it come to service, unlike the rest of the staff at breakfast and check in who couldnt be faulted. I would definitely pick here again when visiting London again.

Good - Nice location, great staff, clean room. Not so good - unreliable lifts, low water pressure in shower.

Not as built up an area but really good hotel & great staff.

Breakfast was nice and plentiful. Restaurant on property was nice as well. They have an incredible hamburger. I was quite impressed. The bartender was spot on with his cicktail making. Especially since i requested a drink NOT offered on their menu. Everything was Reasonably priced. Hotel has been nicely renovated. The rooms are appointed nicely and spacious. My only complaint at this property is no one ever cleaned my room. No fresh towels or clean linens. The 1st day, I did have the DND on my room door, but later changed it to "please clean," when I left... I returned around 3 hour later to an unclean room. Cleaning staff did return later, but at this time im was relaxing and didnt want to leave... Second day, I spoke directly to the cleaning lady, letting her know it was ok to do my room now.. which she acknowledged. I returned late that evening to the room uncleaned, again. Im not sure why this happened. I did inform the front desk to which they were apologetic. Overall the stay was nice.

A/c did not work in the room I stayed in.

Was planning on going out for a meal but decided to have dinner at the hotels restaurant. Was a bad choice as the pork ribs were not okay and smelt off and when the next order of chicken came it was definitely not fresh and me and my wife felt ill in the morning. This was related to hotel staff

The property was ok. The cleanliness was good. The lift to the upper levels needs updating as it was very old and soooo slow going up and down.

Superb room!

Lovely hotel . Just car park need tarmack doing and signage

Everything was great except for the staff levels. The dining room, bar and even reception area seemed to be trying to function on a shortage of bodies. They did they best they could and were brilliant but it wasn't fair to see them trying to cover everything