Great resort but a couple of things that could make it better. Hours should be noted on dock. My nephew was locked out there. 3 phone calls and over 20 minutes to get someone to let him out. Also the person was a bit snotty about having to come out. I suggest checking the dock for kids fishing BEFORE locking gates. And for housekeeping-4 people listed in room would require 4 towels, We were given only 3 towels and 2 face cloths at least twice. Maestros restaurant was a highlight…excellent service and excellent meals!

The location is excellent, and the hotel and villas are beautiful. They also offer a variety of afternoon refreshments, which we really enjoyed, and there are plenty of good recreational facilities. However, despite all of these positive points, we were disappointed that such a beautiful hotel did not offer a breakfast buffet and that the room service was not up to standard. We booked a room for three people, but everything in the room was provided for only two people, including glasses, towels, and other essentials. We mentioned this several times, and each time they said they would take care of it, but nothing was actually done. It felt like our requests simply weren’t important to them. Another issue was the additional fees. On top of what we had already paid for the hotel, we were charged $15 per night for parking and approximately $35 per night as a resort fee for access to the pool and other facilities. Altogether, this added roughly $50 per night on top of the room rate.

The resort itself was beautiful and the staff for the most part were amazing. They provide feee treats in the evening and very relaxed and helpful. We had a dog and although very accommodating we were not able to eat on the patio because of surrounding wildfires which we understood but literally all the other restaurants including one 5 mins walk away had their patio open so that was frustrating. The other issue was that we never had our room cleaned even though we asked for it to be done. After 3 days it needed to be done. Other than that we had a great time and very grateful to the staff with helping us and our stay at this beautiful resort.

We enjoyed our stay here. Room was clean, staff was friendly, restaurants were excellent. We will definitely be booking here again.

Value for the price was my biggest issue. $540/night for what was a basic double queen hotel room. Pools were ok, private beach was not. I would have thought the lake bottom would have been cleared of rocks and debris so swimmers could actually go in? It was not really swimmable. Our neighbours were loud wedding guests where the “f” word was used as a noun, verb, adverb and pronoun, very classy at 11pm. $35 entree at the one restaurant overdid the chicken quite badly. Parking is horrible! Constantly looking for a spot. Basically there are not enough spots to accommodate hotel guests and the extra restaurant patrons at the same time so parking from around 3pm to 9pm is impossible. Boardwalk was closed. Not one comment pre check in about this, not one comment from staff, nothing.? Smoke conditions closed all outside dining. Not the hotels fault of course but again no mention of such for awarenesss. No consideration on the price. Room was clean. Staff were friendly. Check in was a little weird as no one offered to help with luggage. Got the trolley on our own, got our bags from the car a long ways away due to parking and took it all up to the second floor. Our price point warranted the no view inside room I guess? This was a trip to Kelowna for medical reasons. We’d lived in Kelowna for several years previous and wanted to “treat” ourselves to what we thought was a more upscale hotel on the lake. Meh, not so much. Should have gotten a regular hotel, 1/2 the price.

We truly enjoyed our stay here. First impression: staff were very kind and helpful. The view and balcony were perfect and the room was clean. Restaurant food was delicious and many activities to partake in. 10/10 overall and will come back again.

Great staff nice view and great spot

We have always enjoyed the eldorado properties but the last two times we have been the service has deteriorated. I hope they can fix their service standards to reflect the price they of the property.

The room was small, the shower was clogged couldn't take a shower without ankle high water every time. Tried calling housekeeping for additional towels & soap, no one answered. If staying again will pick a different room as amenities were 8/10 room was 4/10

My favourite place to stay when I visit Kelowna! It has quickly become my home away from home. I always book a lakeside room because the view is truly amazing! The rooms are comfortable and very well kept! The staff are super friendly and accommodating. I also really enjoy the restaurant downstairs Maestro’s. Great food, gorgeous views of the lake and the staff are just the nicest people! Already looking forward to my next stay!

Rooms are starting to look run down from years past. Sand in the adult pool from a wind storm on Saturday was started to be cleaned on Sunday and then left. Wednesday and the pool was still dirty. Amenities used to include a pool table, air hockey table etc in the indoor pool area. All gone. Still charged $30/day for resort fee. Used to love this hotel but it needs some love. Especially for the cost per night.

Stayed there at the end of July. Had a pleasant stay with our family for the most part. I would say though that half the time the kids pool amenities weren’t working, took quite some effort on our end to get anyone to come and take a look at it to fix. Also getting drinks at the pool took 45 minutes at one point. The front desk wasn’t super helpful with room requests (more pillows, towels) either. Other than that our stay went well.

The hotel was well kept and clean. The pools were amazing and the views were breathtaking. Only thing I would suggest is for a bigger gym.

Staff Kendra was amazing. I really appreciate your support. You made our day!

The whole boardwalk in front of the hotel was closed indefinitely, which was a huge draw to being right on the water at the higher price point. The resort was also a bit dated, but overall we had a good stay.

Staff was very helpful

The Villas are perfect for a family of four. Se thuroughly enjoyed our stay!

Very well-maintained facility overall - despite the age. The staff were very helpful and accommodating. We really enjoyed our stay for 2 nights. They had 100th birthday celebration while we were staying. I would very likely come back again in the future.

Perfect place in Kelowna for a stay.

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