I called ahead as we were travelling 4 hours to saskatoon for a weekend get away to ensure the hot tub was working, told it was operational. When we arrived it was out of service for over 24 hours... The front desk told me one story and the maintenance staff told another. We only stayed 1 of 3 nights, found a different hotel with hot tub working. The staff were "fine" but not really helpful. My partner took the bags up while I parked the car and when I went to go to our room I needed a key for the elevator (not told this at check in) so I had to wait in line for another key... Just the little things we lacking. Room was okay but the shower curtain didn't close so we kept soaking the floor. Anyway it's a 3.5 rating from me