Broken toilet seat, wet floor by ac, and broken bath faucet.

I did not stay. The rooms were very dirty and smelly. Nothing felt cleaned and the price was insanely high. If I paid rundown hotel prices I wouldnt be so upset. They would not refund my money and I did not even stay at the hotel it was so unclean. The staff was kind but he also lied to me when I asked what the smell was in one room, he said, "febreeze." It was not Febreeze. I paid a lot for 2 nights, chose to walk away and they would not refund.

Never again/ one of the staff was super rude and unprofessional.../ never again

Good

The room was dusty, and there were old cereals on the corner of the TV stand. Obviously, it was not cleaned properly. The phone was not working. You have to get out of the building to warm your food; the microwave is in the reception area. The staff was polite and helpful, though.

This place is convenient for what I needed to do football game and the pubs in Brentwood, which is less than a seven dollar Uber ride to the Brentwood pups. Parking is great. The area has improved immensely as it is much safer vehicles are not being targeted with break-ins like they did it in the past the city of Calgary and hotel and Motel owners have done a great job improving this area and I will continue to stay there for the convenience, great staff and service

Under heavy renovations

😕

No staff were available at reception during either check-in or check-out, which made the process frustrating. To make matters worse, the security staff member I encountered was rude.

I was in the old part of the building. I had to walk outside to get to and from the hot tub and pool. There were swimming lessons going on in the pool the whole time I was there. Building is being renovated so had to skirt around contractors equipment coming and going. I would stay there again but I’ll be better informed of these activity.

All is good but it the old place. But all is clean and you have the good service

I'm very glad we only stayed one night. The mattress was broken and sunk on the edge. The pictures advertised are not what we saw. It is an old Ramada that still has the Ramada sign. We drove past it twice before we saw in small letters under the Ramada sign that it was now The Metro. The key did not work on the room door. Rather than change the batteries, we were told to walk around the building and use the back door to our room, as the front door probably just needed batteries. Overall, it was only one night and we couldn't wait to leave.

We made a pact as a family to never stay here again. Too run down, smelly, no hot water, not enough towels, building outside doors didn’t lock, this list is too big to out weigh the ok things. (Air conditioning, water pressure, staff and beds were all ok points). At the same price as a nice hotel, this was a shock to arrive to.

If you are looking for a motel, this is the place, it is not an INN or hotel, but a lower end motel. The rooms are very outdated and not maintained well with lights not working, sticky spots on the carpet, and old fashioned bed spreads on the bed that I am pretty sure don't get cleaned or changed out with every check out. We actually did not stay the night and left as I did not feel like it was a clean and I was not comfortable staying there. The staff member who checked us in was friendly but announced my room number to the lobby so people knew what room I was in. At that point he did not know I was not travelling alone so as a female traveler did not feel overly safe. I would not recommend unless there is work done to maintain the property.

i do have hers time with the cable tv, the heater wasn’t working, the shower really broke and stink, worst experience, i did talk to the person there to cancel or refund, all night was so cold , nasty

The pictures are not showing the same as the actual rooms , very smelly very unkept and definitely not worth the money, will never stay there again and do not recommend anyone staying there, worst experience ever

AC was not working properly. It was too hot.

They upgraded us to a kitchenette, but the kitchenette was quite disgusting. It was old rundown unpainted with no kitchen utensils The microwave was fine and so was the fridge. There is nothing to do with the stove, because there is nothing to cook with the whole place is very run down. My friends and I who are in our 60s, were deeply disappointed. It was probably fine for when I was in my 20s, though. And backpacking. Hot tub was out of order.Pool was fine. Towels were old and scarce. I guess you get what you pay for though.

When I booked the room, the pictures on Hotels.com did not reflect the actual room we got. Nothing had been updated. We stayed for three nights and at no point was the room ever checked or garbage emptied or new towel supplied. In fact, I never saw a housekeeper in the halls once. The heat in the room also did not work. The room was clean enough, but it was evident that with the handprints on the window and lint and gravel on the floor that the room hadn’t been properly cleaned before we arrived.

I don't recommend this hotel NEVER will stay here. Front desks are rude. Unsanitary. deposit takes forever plus I have a feeling that the deposit wasn't being refunded. Find a different hotel.