Rooms were cramped with many stains on the carpets, and smelled old and musty despite being a newer hotel. Despite emailing the hotel many times to confirm the breakfast buffet would be able to accommodate our dietary restrictions and allergies, and receiving confirmation it would, when we arrived we found there were no options available for gluten free or lactose free at the breakfast buffet which we paid for in advance. Food and beverages were constantly running out during breakfast which became an ongoing joke amongst the guests, and the hotel was understaffed meaning people had to wait a long time for food. The outdoor garden was a nice feature, however on multiple occasions it was booked for private events so it was unavailable to guests. It felt like they were still figuring out the operations.

Great experience all together; cooled rooms, clean, great breakfast and perfect location

Lovely hotel close to the Tube and great restaurants.

The drinks at the Sprout were lovely and the staff were responsive and helpful

Beautiful hotel located in a pleasant neighborhood.

Friendly helpful staff. Well located. Good bar and restaurant.

Excellent hotel. Very calm and relaxing. The hotel is on a quiet street yet busy neighbourhood with everything you need just around the corner. The hotel was immaculate. The staff were quick to respond. The garden was a wonderful relaxing area and very peaceful. What an added bonus. Having LeLabo shampoo, body lotion, etc left me feeling and smelling clean and fresh in the scorching heat that week in London. I will book my stay there again and I will also check out the other locations.

Great hotel.

Nice hotel in a nice area! Highly recommend!

Cute and quaint, nice if you need to stay in the area. I think it was cleanish but not very clean or sterile. For three nights they made the bed but didn’t change the sheets, unclear if they changed or just refolded the towels every day. Only removed the trash in the trash can. A receipt and a wrapper fell into my bed and they remade the bed with it instead of throwing away what was clearly trash

The Templeton Garden was a good pick for us. Good location, restaurants and stores nearby and Earl's Court Tube station. Biggest disappointment was the bathroom and maybe nothing could be done about it. The doors (shower, main) were so tight to each other you had to be skinny to get to the toilet. But the sink, shower and toilet were fine. Slept well in a fairly large room. Cleanliness in an issue, stained rug, didn't change sheets. Bar was great, service otherwise was spotty. Beautiful location but just had issues.

Amazingly welcoming and dedicated staff. The room was perfect and the food great.

Staff were lovely! They were kind, assistive, and approachable and made wonderful local recommendations. Hotel felt very calm and relaxing and I would stay here again.

This location is very nice. It’s clean, smells good, and is super close to the train. My husband and I brought our daughters age 17 and 13. We had a fully booked trip of seeing all the things… and this location was safe, clean, and nicely by public transportation. We didn’t spend a ton of time at the hotel specifically but the rooms were adorable and clean. A great size I imagine, given the price. We were really happy and I’d recommend this location.

Great staff !! Close to a tube connection. Quaint walkable community! Great back garden area for relaxing !

Staff in particular were so warm and welcoming

Thank goodness for the refresher room when we arrived, very pleasant surprise! The staff was all lovely and helpful. We loved the garden area. It was a great place to come back to after our London excursions.

All of the staff were wonderful! Dinner was delicious and the bar is excellent. Very close to the underground station which makes it easy to get to and from. Highly recommend!!

Excellent location in Earl’s Court, very close to the London Underground as well as numerous restaurants and cafes. The staff was exceptional, very friendly and helpful! Room was lovely, very clean.

Clean and cute room. Best toiletries provided. Great bar. We loved everything about this hotel and its proximity to the metro station.