Grand Inna Samudra Beach

Explore Grand Inna Samudra Beach
8.3
Very Good
From 2,223 reviews
Provided by travelers on
Cleanliness

8.1

Room Comfort

8.2

Meal

8.0

Location

8.7

Service and Facilites

8.3

People often mention about Grand Inna Samudra Beach
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Staff Friendliness (90)
Family Friendly (82)
Ambiance (82)
Taste (81)
Variety (80)
Hotel Area (79)
Bedroom (78)
Room Space (76)
Surroundings (72)
Bathroom (70)
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Traveler Reviews Grand Inna Samudra Beach

Number of reviews per page
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40
Customer reviews
Dave A. W.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.1
/10
Reviewed 2 week(s) ago
A pleasant beach experience, but the hotel needs renovation as it looks dated. If it were renovated, it would be the best hotel in Pelabuhan Ratu. The price doesn't justify the age of the hotel. The pool's cleanliness also needs attention, and the shower area is dirty and filthy for a hotel that costs Rp900,000.
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Accommodation's Reply
14 Jul 2026
Dear Dave, Thank you for taking the time to share your experience. We appreciate your appreciation for your beach stay and your feedback regarding the hotel facilities, the cleanliness of the pool, and the showers. We apologize if these did not meet your expectations. We have forwarded all your feedback to the relevant team to evaluate and improve our facilities and services. Thank you for your interest and valuable suggestions. We hope to welcome you back to Grand Inn Samut Beach Hotel again for an even better stay. Sincerely, Grand Inn Samut Beach Hotel
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Eva F.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel staff is friendly. Cleanliness is good, overall it's good.
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Accommodation's Reply
14 Jul 2026
Dear Eva, Thank you for taking the time to write a review of your stay. We are delighted to hear that you were satisfied with the friendliness of the staff and the cleanliness of the hotel during your stay. Your compliments are an encouragement to our entire team to continue providing the best service. We hope to welcome you back to Grand Inn Samudra Beach Hotel again. Sincerely, Grand Inn Samudra Beach Hotel
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E***a
icon-Staycation
Staycation
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10.0
/10
Reviewed 2 week(s) ago
The staff was friendly. Upon entering the hotel, I was greeted by a very calming scent. The beach was clean, and the changing rooms had strong water, making it a great place to rinse off your clothes. The food was delicious. I'll definitely stay there again.
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Accommodation's Reply
14 Jul 2026
Dear Valued Guest, Thank you for taking the time to write a review about your stay. We are delighted to hear that you enjoyed the hotel's atmosphere, the friendliness of our staff, the cleanliness of the beach area, as well as the facilities and food we provided. We greatly appreciate your plans to return and stay with us again. Your compliments motivate our entire team to continue striving to provide the best possible service. We hope to welcome you back to Grand Inn Samudra Beach Hotel soon. Sincerely, Grand Inn Samudra Beach Hotel
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dita p.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Very satisfied, but perhaps the facilities should be checked again to prevent damage when guests arrive.
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Accommodation's Reply
14 Jul 2026
Dear Ms. Dita, Thank you for taking the time to write a review of your stay. We are delighted to hear that you were satisfied with your stay with us. Thank you for your feedback regarding the condition of the hotel facilities. We will take your suggestions into consideration to improve the inspection and maintenance of our facilities to ensure all guests have the utmost comfort. We hope to welcome you back to Grand Inn Samudra Beach Hotel again. Sincerely, Grand Inn Samudra Beach Hotel
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mwildan N.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
recommended hotel and very friendly service
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Accommodation's Reply
14 Jul 2026
Dear Mr. M. Wildan, Thank you for taking the time to write a review of your stay. We are delighted that you recommended Grand Inn Samudra Beach Hotel and were pleased with the friendly service from our team. Your compliments encourage us to strive to provide the best service to all our guests. We hope to welcome you back to Grand Inn Samudra Beach Hotel again. Sincerely, Grand Inn Samudra Beach Hotel
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krisnawati a. k.
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Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
Coming here for my anniversary and so much lovely
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Accommodation's Reply
19 Jun 2026
Dear Mrs. Krishnavati, Thank you for your review and for choosing us as the venue for your special wedding anniversary celebration. We are delighted to hear that your stay was enjoyable and filled with wonderful memories. Wedding anniversaries are special occasions, and we are honored to have been a part of them. We hope to welcome you back to Grand Inn Na Samudra Beach for even more memorable moments in the future.
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Mohammad I.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
A comfortable stay with a beautiful natural atmosphere in Palabuhan Ratu. The staff were excellent, especially the Front Office Manager (FOM), thank you for the outstanding service! They even kindly offered assistance and arranged to take me to the terminal because I couldn’t get any online transportation.
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Accommodation's Reply
23 Jun 2026
Dear Mr Mohammad, Thank you for sharing your wonderful experience with us. We are delighted to hear that you enjoyed your stay and appreciated the beautiful natural atmosphere of Palabuhanratu. Your kind words about our team, especially our Front Office Manager, mean a great deal to us. We are proud to know that the service provided made your visit even more comfortable and memorable. It was our pleasure to assist you with your transportation needs, and we are glad we could help make your journey easier. Creating genuine hospitality experiences for our guests is always our top priority. We sincerely appreciate your support and look forward to welcoming you back to Grand Inna Samudra Beach Hotel for another memorable stay in the future. Warm regards, Management Grand Inna Samudra Beach Hotel
Yuyun W.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Comfortable, the kids were happy. Hotel near the beach.
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Accommodation's Reply
18 Jun 2026
Dear Ms. Yuyun, Thank you for taking the time to write a review about your stay at Grand Inn Samudra Beach Hotel. We are delighted to hear that you and your family enjoyed your stay. Your compliments are an encouragement to our entire team to strive to provide the best comfort and service to all our guests. We hope to welcome you and your family back again in the future. Sincerely, Grand Inn Samudra Beach Hotel
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F***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.6
/10
Reviewed 6 week(s) ago
My experience staying at the Grand Inna Samudra Beach Hotel was very uncomfortable. I booked a Deluxe Suite for 2.4 million rupiah, but the room was in poor condition. Many of the wall frames were damaged, giving it a shabby feel. The room amenities were also very basic. I think it's enough for a single stay. Hopefully, the hotel can fix the damaged room, especially since it should be better for that price, not just spacious. Thank you.
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4 people find it helpful
Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your review and feedback regarding your stay at Grand Inn Samudra Beach Hotel. We apologize that your experience did not meet your expectations. Your feedback regarding the room condition and facilities is invaluable and we have taken it into consideration. Guest feedback is a vital part of our continuous evaluation and improvement process to enhance the quality of our products and services. We value your feedback and hope to welcome you back in the future for an even better stay. Sincerely, Grand Inn Samudra Beach Hotel
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a***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Need a lot of water to drink.
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Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Thank you for taking the time to write a review and provide feedback regarding your stay at Grand Inn Samudra Beach Hotel. We greatly appreciate your suggestions and will share them with the relevant team to use in evaluating and improving the comfort and quality of service for all our guests. We hope to welcome you back for an even better experience on your next stay. Sincerely, Grand Inn Samudra Beach Hotel
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H***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.3
/10
Reviewed 11 week(s) ago
The stay experience was very pleasant, the room was spacious, the facilities were complete.
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Accommodation's Reply
19 May 2026
Dear Valued Guest, Thank you for your review and compliments on Grand Inn Samudra Beach Hotel. We are delighted to hear that you enjoyed your stay and that the amenities and comfort of your room met your expectations. Your positive feedback motivates us to continue providing the best service and experience for all our guests. We hope to welcome you back to Grand Inn Samudra Beach Hotel again in the future. Sincerely, Grand Inn Samudra Beach Hotel
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Agus K. a.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
The view is nice, makes you feel at home, the breakfast is also okay.
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2 people find it helpful
Accommodation's Reply
19 May 2026
Dear Mr. Agus, Thank you for your review and compliments on Grand Inn Samudra Beach Hotel. We are delighted to hear that the views and breakfast we provided made your stay comfortable. Your compliments motivate us to continue providing the best service and experience for all our guests. We hope to welcome you back to Grand Inn Samudra Beach Hotel again. Sincerely, Grand Inn Samudra Beach Hotel
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M***w
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Best for us to vacation with family and office
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2 people find it helpful
Accommodation's Reply
19 May 2026
Dear Valued Guest, Thank you for your review and compliments on Grand Inn Samut Beach Hotel. We are delighted to know that our hotel is the best choice for family vacations or work trips. Your trust and positive feedback motivate us to continue providing the best service and experience for all our guests. We hope to welcome you back to Grand Inn Samut Beach Hotel in the future. Sincerely, Grand Inn Samut Beach Hotel
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n***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 15 week(s) ago
Unfortunately, there was a leak in my room that caused my child to fall, but the best service immediately fixed it so that it didn't leak again.
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Accommodation's Reply
19 May 2026
Dear Valued Guest, Thank you for taking the time to review your stay at Grand Inn Samut Beach Hotel. We apologize for the inconvenience caused by the leak in your room, which resulted in your child falling. The safety and comfort of all our guests is our top priority, and we are deeply saddened by this incident. We appreciate the excellent response and service from our team in resolving this issue. Your feedback is important to us in continuously improving the quality of our facilities and services. We hope to welcome you and your family back for an even more comfortable stay in the future. Sincerely, Grand Inn Samut Beach Hotel
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avinander a.
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Transit
icon-origin-TRAVELOKA
6.9
/10
Reviewed 15 week(s) ago
The sheets were dirty and stained, especially the towels, and when I came home from staying overnight I had a skin disease.
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2 people find it helpful
Accommodation's Reply
19 May 2026
Dear Mr. Avinanander, Thank you for taking the time to review your stay at Grand Inn Samudra Beach Hotel. We apologize for any inconvenience you experienced regarding the cleanliness of the linens and towels during your stay, and we are saddened by your complaint about the skin problems you experienced after your stay. Your feedback is very important to us, and we have forwarded it to the relevant department to immediately assess and improve our cleanliness and hygiene standards. We greatly appreciate your comments, as they help us continuously improve the quality of our facilities and services. We hope to welcome you back to stay with us again in the future. Sincerely, Grand Inn Samudra Beach Hotel
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
Good facilities, beautiful view from the room balcony
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2 people find it helpful
Accommodation's Reply
19 May 2026
Dear Valued Guest, Thank you for your review and compliments on Grand Inn Samudra Beach Hotel. We are delighted to hear that the facilities and views from your room balcony provided a memorable stay. Your compliments motivate us to continue providing the best service and comfort to all our guests. We hope to welcome you back to Grand Inn Samudra Beach Hotel again in the future. Sincerely, Grand Inn Samudra Beach Hotel
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s***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
My third stay here with my family, the best for me
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2 people find it helpful
Accommodation's Reply
19 May 2026
Dear Valued Guest, Thank you for your trust and loyalty in choosing Grand Inn Samudra Beach Hotel as your family's preferred accommodation. We are delighted to have been a part of your vacation, even though this is your third visit. Your support and appreciation motivate us to continue providing the best service and experience for all our guests. We sincerely hope to welcome you and your family back to Grand Inn Samudra Beach Hotel again. Sincerely, Grand Inn Samudra Beach Hotel
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D***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.0
/10
Reviewed 15 week(s) ago
When checking in at midnight, as soon as I exited the elevator, I saw several people dressed for a ritual. It was quite surprising and mystical, but overall, it was safe, just a matter of self-suggestion. The bathroom floor was slippery when wet; I fell quite a bit, leaving my hands and feet blue. The linens could probably be upgraded, as they were already very dirty. Especially the bath mat, where the marks from the floorcloth were clearly visible. Perhaps the vendors in the beach area could be helped with security; they were too pushy to buy and constantly following, making it uncomfortable for visitors to play. The food has a wide variety, and the taste is delicious. The best part is the strategic location, and you don't have to go anywhere to play in the water.
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Accommodation's Reply
19 May 2026
Dear Valued Guest, Thank you for taking the time to review and provide feedback regarding your stay at Grand Inn Samudra Beach Hotel. We apologize for any inconvenience you experienced during your stay, particularly the slippery bathroom floor that caused you to fall, the condition of the bed linens and bath mat, and the comfort of the beach area. The safety and comfort of all our guests is our top priority, and we will take your feedback into consideration and coordinate with the relevant departments immediately. We are also pleased that you enjoyed the diverse and delicious food options and the hotel's convenient location, allowing you to easily enjoy the beach and various activities with your family. Thank you for your valuable feedback in improving the quality of our facilities and services. We hope to welcome you back in the future for an even more comfortable and memorable experience. Sincerely, Grand Inn Samudra Beach Hotel
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Fransisca M.
icon-origin-TRAVELOKA
8.3
/10
Reviewed 16 week(s) ago
The staff is friendly, but the hotel area has a musty, damp odor. Cleanliness is mediocre.
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2 people find it helpful
Accommodation's Reply
19 May 2026
Dear Ms. Francisca, Thank you for taking the time to review your stay at Grand Inn Samudra Beach Hotel. We are delighted to hear that the friendliness of our staff contributed positively to your stay. However, we apologize for any inconvenience you experienced regarding the condition of the hotel grounds and cleanliness, which did not fully meet your expectations. Your feedback is very important to us, and we have forwarded it to the relevant departments for evaluation and future improvements to ensure continued guest comfort. Thank you for your attention and suggestions. We hope to welcome you back for an even better stay in the future. Sincerely, Grand Inn Samudra Beach Hotel
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
The staff and service are very good
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1 people find it helpful
Accommodation's Reply
19 May 2026
Dear Valued Guest, Thank you for your review and compliments on Grand Inn Samudra Beach Hotel. We are delighted to know that our service and friendly staff provided you with a memorable stay. Your compliments motivate our entire team to continue striving to provide the best possible service to all our guests. We hope to welcome you back to Grand Inn Samudra Beach Hotel again in the future. Sincerely, Grand Inn Samudra Beach Hotel
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Number of reviews per page
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