This hotel was very nice. It's a good location, the staff are friendly and helpful, the hotel is clean and light, and the rooms were good. Breakfast had a good choice, and it was lovely sitting in the conservatory to eat. I would stay here again.

Fabulous front desk staff member on check in, especially regarding finding somewhere secure for our bicycles.

Yes

The hotel is a bit tired. The decor needs updating, there are bits & pieces that were aging and therefore not great. The ‘balcony’ from the bedroom ran across a couple, possibly more rooms with no break to separate the rooms - could be interesting if you were naked in your room & someone fancied a stroll! Although I wouldn’t have gone out there as it was thick bird droppings. The breakfast wasn’t great either, not sure what the scrambled eggs were made of but they didn’t taste like egg. The location is ideal for the station, it’s about 10/15 mins into the main shopping area etc.

Same 3 course menu for 10 days

Shower area poorly constructed. No shower stall. Floor not tilted properly for water to flow quickly into the drain. So the floor of the bathroom gets very wet after a shower. Tiles are glossy, the floor just becomes slippery and the whole bathroom unpleasant to use afte4.

The staff was great and the hotel is beautiful. The breakfast and free snacks were a nice surprise. However, the room was very small and outdated. The bathroom was even smaller. I expected something nicer based on the common areas in the hotel.

Loved the property and its location, however the expedia listing said there was self serve laundry facilities on site and a gym. There was neither. The staff was helpful in offering to send out for laundry service and helping us find a laundromat. However, two of the reasons we booked this hotel was because we could do our own laundry on site and the gym. Disappointing, but more of an Expedia issue that anything with the hotel.

Clean room

Excellent customer service!

Liked….gluten free buns available for breakfast, afternoon tea, seating in reception are. Didn’t like….steps to front door, noise from staff and domestic activities in courtyard whilst sleeping, not enough hangers, no drawers or shelves, very small pillows, poor lighting.

Staff were accomodating and hospitable

Unexpected stop over. Excellent vfm and staff couldn’t have been more considerate.

Great location! Restaurants and shopping within walking distance. Friendly staff..

The hotel was charming and had a lot of character. The staff were very helpful at the front desk. It was located close to a walking street that had a lot of cafés and interesting scenery.

Good location, good size rooms. Quirky.

Excellent service and the afternoon tea and cake a lovely touch

Room was very clean and comfortable, breakfast was a great way to start the day.

Great location

The staff were the standout. The room was spacious. Its an older style elegant hotel breakfast was lovely. The staff were amazing..