Clean room and front desk staff

Everything was fantastic. They can do better with the variety and the quality of their breakfasts

One of the better hotels I’ve stayed in. Private alcoves in restaurant, bar, and gardens, excellent food, and a staff who sees to your every need. Merveilleux!

Le Pigonnet is a dream! Beautiful hotel and surrounding land, as well as fantastic staff and service. The hotel is perfectly situated for both quiet from street/city noise and walkability to Aix. The spa is wonderful with rejuvenating treatments and a fantastic wellness area. I’d never been to a hammam before this visit, and it was the most relaxing space where my travel weariness and tight muscles finally relaxed (especially during my stop at the dry sauna afterward where there are tools to stretch different parts of the body). This is the BEST experience I have had in my 12+ years of solo travel. I will absolutely be returning as soon as I can to both Aix and le Pigonnet! 10/10 recommend!

This was a beautiful hotel, gardens and excellent service from all staff. Would only choose this hotel for visiting Aix en Provence!

Excellent stay

This hotel exuded French ambiance with beautiful grounds and gardens..

Wonderful gardens!

Luxury from start to finish! The hotel, location and FOOD was divine! We loved our stay here and will be back. We would have liked a little bench or stool to put our clothes on in the room and a steamer, but everything else was perfect.

Overall nice property with beautiful gardens and in a tranquil setting out of the main town. Fails to meet the standard you would expect of a 5 star, mainly due to poor service and a few other issues. Often when trying to order a drink for the pool, you had to actively seek out staff who would be clustered together on their phones and not attending to guests. There was also a dirty McDonalds bag left on our floor for over 24 hrs without being removed by cleaners. We got turn down service only 1 out of 3 evenings, giving an inconsistent experience and often the pool area was left covered in used towels, glassware and plates. Also they advertise a free drink and music/ reading at 4pm each day, but this never happened on any day that we were there. Overall a pretty hotel that needs to improve its service to achieve value for the price - this seems to be a consistent topic on other reviews too.

Perfect relaxing stay

We loved our stay at Le Pigonnet. The property is over 100 year old mansion! There were different parts of the hotel that you can stay at each having their own pool. The gardens were out of a story book. It was pure serenity! However our room had some plumbing issues and the view not that great. They accommodated and handled the situation with such grace. We absolutely will come back to stay there!

The gardens are amazing and staff is more than helpful and friendly.

Breakfast was wonderful and the hotel grounds were amazing! Beautiful hotel!

The staff was very attentive and helpful

This hotel is wonderful. From the moment you arrive, the attentive team make you feel welcome and relaxed. The hotel and surrounding grounds / gardens are extremely pleasant and the whole experience is amazing. Highly recommended.

Our family stayed in the family suite. It is spacious and provided our family with room to spread out in. The only negative is the hotel is older so there isn’t sufficient lightening in the bedroom. Other than that, it’s great! The property is beautiful with a large garden. There are two swimming pools. There is a lovely restaurant we had dinner in one night and breakfast every morning. There is also a separate bar that serves food and drinks. The staff is extremely kind and helpful. We really enjoyed our stay here.

This is a very expensive hotel for what it offers. Staff lacks understanding and compassion for guests’s needs. I had pre-paid a 3 nights stay and had to leave a day before, as there was a cab strike in Marseille which prevented us from getting our train. I explained the manager that we had to leave one day earlier, as we would have to drive from Aix to Paris to get our plane. He refused to give us a refund from our last day, although acknowledging that we were unable to take the train in Marseilles as planned. Lots of other tourists were left on their own as unlike us they didn’t have a car. I feel the hotel staff should be prepared to deal with such situations and to give refunds to customers like me, who are trapped during these disruptive strikes, which unfortunately are pretty common in France.

Ugliest rooms I have ever seen. No character at all. Bathroom only had a tub and hand shower. I wanted a room with a walk-in shower but they said they were full. They were totally inflexible. When I said I wouldn’t stay there they were going to charge me for the entire stay. I was able to negotiate for half which was crazy.

What a beautiful property with such thoughtful staff. Will return