Have the room cleaned

The whole experience was terrible. Had we not arrived so late after a long journey and with a toddler, we would have found more suitable accommodations. Getting to our rooms was a nightmare. We were a group of 4 adults and 1 toddler and we were given rooms across the property from each other. We were given horrible directions to the rooms themselves which were very far from the reception desk-- ultimately the front desk attendant had to personally walk us to the room because it was so far and complicated to get to. The rooms themselves were horrific. Immediately upon entering, I noticed large insects on the ground, massive flying wasp-like beetles and dead flies on the floor and near the windows. The bathroom floor was completely wet because the toilet was leaking. The floorboards were coming apart to the point that if you didn't pay attention, the raised faux wood panels could cut your toes off. The bathroom was riddled with mold and revolting sewage smells emanated from the drain in the sink to the point I didn't want to use the water to even wash my hands. I used bottled water I had brought with us to brush my teeth. The room was hot upon arrival but at least they had a loud but working AC unit in the room. The room door lock was wobbly which didn't make me feel safe especially considering how far the room was. The property could be better lit especially considering how remote the rooms are in this "castle"-inspired property. The pool was gross so don't count on that.

It was a neat experience with clean rooms and friendly staff.

The room was beyond neglected! Furniture was not only outdated but broken. If you like rustic furniture and tube televisions then is your thing. The door’s latch didn’t even work properly. The place is okey, good for a few pics, but you can tell it needs some good maintenance. The ceilings in the bathroom were moldy. I didn’t even stayed there, went for a different hotel.

Nice personal

Perfect place for families and to take pictures. Staff were kind and the place is also great for exploring the city.

We had to leave the hotel just 5 hrs in, is was filthy, dirty, smelled like moist and there were bedbugs, we would like a refund

Yes

Loved it a must experience was Amazing.

I loved the Castle Vibes. Offered some great views and photo ops.

Hotel was ok, dislike that no transportation to and from the airport were available even though it shows it does when booking.

Staying in a castle was an amazing experience for my family and I. Needs some upgrades but overall it was a nice stay.

Needs more attention on maintenance

I reserved 3 rooms and in one of them the door handle didn’t work, in another room the toilet and the card ti open the room didn’t work

The room smelled bad, of mold and fungus. We opened both windows and the smell never went away. The window screens were ripped and the curtains were dirty and couldn't open all the way. The furniture was in bad shape. There were no towels in the bathroom nor was drinking water offered. There was only one outlet and it was far from the beds. I asked for an extension cord so that I could plug in my CPAP and I was given one that was made of several lengths of wire taped together. When I turned down the blankets to go to bed, I found Kleenex in the bed, which makes me think that the sheets hadn't been changed after the last guest.

El hotel es un edificio muy bonito. Pero necesita mucho mantenimiento ya en los cuartos.

I call the scam castle the worse and dirtiest place I’ve ever stayed, the staff in the reception was not friendly at all, very rude and the cherry on top was a cucaracha on top of my bed a big 2” moving DISGUSTING!

The pictures were not representative of the property itself. Everything was very run down. One of the beds was broken. Just an old building that no one seems to care to do upkeep or repairs on. The breakfast we paid for in the restaurant was the best part of our stay!! We were very disappointed and no one seemed to care.

The castle is beautiful

Big problem with the wifi. No conection to internet for the tv. Clean room, friendly staff, good food at the restaurant, lots of parking.