Very large hotel. Staff friendly, but friendliness of front desk people seemed forced rather than genuine. The hotel seemed very well-staffed (there are plenty of staff around). Beautiful, but small, swimming pool. Even smaller workout room. My room was spacious and very comfortable. A/C worked well and room was quiet and well equipped. A 5-min walk to the Dammtor station, from which one can easily reach the Hauptbahnhof. Short walk to lovely park along the water, too.

Very big Hotel. One night was ok.

A hotel done right, they clearly sweated all the details. Great health club, super comfortable beds, quiet, great location. Best hotel experience in some time for us.

Clean room, helpful staff, good food, great location. We will be back.

Very nice stay for a couple of days. This hotel is on the higher end in comparison to other hotels in the area. However the amenities are great. The have a spa and a fitness center which I used a few times (very clean and up to date). The first floor is attached to a convention center so there is a lot of guests staying at hotel. There are also alot of restaurants attached to hotel. We tried the steak restaurant which was the best meal I had in Hamburg. Would definitely stay at hotel again.

A beautiful hotel indeed! Amazing location! And has a great sauna!

Great breakfast , although not included in my room rate.friendly and helpful staff. I love this generously build hotel.

Safe in original room wasn't working, so was moved to another room. At breakfast, was challenged by staff as the room change hadn't been recorded correctly. Had breakfast interrupted to be taken to reception to prove to management that I was actually a guest. Humiliating. At checkout, I complained and the receptionist just shrugged. Awful experience. Ruined the stay.

Absolutely amazing hotel, and only 5 mins walk to the Congress centre.

An iconic hotel in the heart of Hamburg. The location is so centrally located. Located near many attractions, cafés and great restaurants. Also close to the train. The staff are amazingly friendly and super helpful. The hotel has 3 fantastic restaurants. I didn't get a chance to utilize the spa, but I did stop by to take a look and it looked beautiful. The rooms are super spacious and very comfortable. They could use a little refresh, since this is an older hotel, but still quite lovely. I highly recommend this hotel.

Everything was excellent from start to finish! Spa was amazing best massage! Bar were awesome especially their staff Alden. Khan and Michela! We had the best time!

Overall excellent. Only two comments: the breakfast is too expensive for what they provide and the pool should be open later into the night as people often don't have time to go to the pool before 10pm. Otherwise everything about this place was magnificent.

The entire property is fabulous. The staff is old school classical friendly. A joy to stay at. They are very accommodating. We travels with a dog who had his own bed provided by the hotel. Love this place.

Very nice. Excellent dinning options

I was not a huge fan of decor

Great hotel a d location

The staff were extremly welcoming, polite and helpful. The hotel has a great vibe with all the bars and restaurants located within. Breakfast was amazing, the choice of food and drink was excellent. Rooms are clean and comfatable, spa and pool are perfect for relaxing. Could not fault this hotel at all. Amazing stay and would highly recommend staying here if visiting Hamburg.

All great !

Very Nice hôtel, I have notting to comply

Rooms are clean and comfortable, excellent isolation , valet parking is excellent and all the responsible