Very lovely people and a lovely location, definitely coming back

Excellent

excellent location

excellant

good

Love this place

amazing

excellant

We were 1st put in a room that is seldome used, not serviced by the elevator and gave the impression you were in a 3rd world country. Stayed night, complained to Expedia, they had us moved even though they were fully booked. Be careful when booking, confirm your room is serviced by the elevator, that way you can be sure your room is good.

Clean safe location & environment is idea Food cabs entertainment is nearby

Excellent service and performance

I like the rustic look but needs maintenance. Loved my room not my bathroom so much

Giada and the Staff are excellent, they make you feel at home!!! Just a great experience and all amenities are close by and it’s locate is convenient.

People are very nice and helpful

I stay at this hotel every time I visit Playa del Carmen. Great location and staff go above and beyond for their guests

Nice place, good vibes

Good location and very cool accomodations

Easily located and within walking distance to the beach

They make you pay a 20$ government tax when you check in and also fined me 2000 pesos. A little over 100$ for smoking on balcony

Terrible experience. Beds are hard, not comfortable at all. Stained towels inside the room and the ones for the pool, stained bed sheets. They want to charge you for everything. Our room was on the fourth floor and the elevator was not in service. They told us that they were fixing it, but that never happened. We never saw anybody working on the elevator, and we stayed there for 8 nights. Very bad water pressure. I would not recommend anybody to stay in this hotel.