En general todo estuvo bien, excelente atención del staff, instalaciones en buen estado y bonitas, los cuartos super espaciosos (nivel deluxe concierge); el único punto en contra fue que se sentía demasiado calor en el restaurante; no se si el AC no se daba abasto o si de plano estaban apagados

The hotel is run down and I would not give it more than a 3 star. There is no beach, the pools were dirty and the food at the buffet was absolutely awful. It was uncomfortable, no fans, no air, missing utensils, bad service along with little selection but especially just mediocre quality and taste of food. This hotel is in dire need of help!!

It was a great experience!

Property was well maintained very well maintained. The staff went out of their way to be friendly and helpful. Food was great. Everything exceeded our expectations. Very peaceful and quiet, we never had to wait in line for anything. Strongly recommend the resort.

We enjoyed the Royal level. The food was fine for an all inclusive resort. We are divers, so we dont expect much.

I would say the food was average. Michael and Maria on the front desk were so helpful and kind. The maid for our room was excellent. Overall the Hotel is so pretty and staff kind and courteous. Entertainment every evening. Easy to hire rental car from Hotel. Recommended.

The air conditioning didn’t run cool enough. The refrigerators were not cool at all. The maids were good and very clean though a bit slow to clean the rooms. The food in the buffet was down right awful. The restaurant s food was very good but we could only book 3 days at a time, then had 2 go to the buffet 2 days. Awful. The seafood buffet for lunch was very good. The spa was super. We go to Cozumel to dive and the dive shop was awful. The guides had a special way of diving so no flexibility. We did not enjoy it at all . We have been diving at Cozumel for 13 years, a couple times of year. We have never had an experience like this.

There were many things about my stay which were not quality hospitality. The dive shop is poorly run. The AC in my room never worked properly. They sent someone once and declared it fixed, though there was no change. The ice machine in our building did not work and the maintenance man who came to fix my AC said it had not worked in quite awhile but told me to just go to another building to get ice. The filter on the swimming pool did not work - the pool was a mess of floating dirt and insects. The check in was horrible since there is no AC or fans in that area. I asked for something cold to drink for the first 20 minutes of check in. (It should be brought immediately to new clients checking in!) There was no food available to hungry travelors checking in at 3:30, as not one of the restaurants keeps hours all day! (No food available anywhere until 6pm once lunch closes at 2.) We could not get a dinner reservation at one of the three A la carte restaurants until the third night of our stay, yet you cannot make reservations before check in. We were stuck in the main dining room (buffet only), which is not air conditioned, and the food is very sub par. The week at the Occidental was abysmal. Many things are promised, but there is absolutely NO follow through. The people in desk and managerial positions need to speek much better English. Those that do promise to attend to problems brought to their attention and then do absolutely nothing.

Great staff, fun activities, clean resort and great weather.

If you plan to stay at this resort, I highly recommend renting a car for your stay. If you don’t, you will be at the mercy of various aggressive salespeople who will quote you wildly different and inflated prices for any activities you might want to do in order to offer you ‘discounts’ if you agree to sit through the vacation club presentation. You will lose hours of your vacation to this harassment and will be subjected to some pretty nasty attitude if you dare to point out that their 30K (plus per person ‘food’ charges every trip) price tag for 25 years of vacations isn’t at all the amazing deal they claim it is. The resort grounds are beautifully maintained and the staff are wonderful - except for the front desk workers and the aforementioned salespeople. The beach has eroded a great deal but the sand is still nice and the water clear. However, this property is located at the end of a line of resorts along the same beach and is adjacent to a nature park which is home to crocodiles. The only reference to this danger are very small signs about wildlife at the edge of the beach. In early April, a guest was brutally attacked by a crocodile in the water in front of the resort. I found out about this just before our trip but we had already booked so I couldn’t change to a different hotel. I watched many couples wander off down the beach towards the park and no one from the staff warned them. The food is bad - the worst I’ve had at any resort I’ve stayed at.

Overall good experience, the room was great, the pools were great, the staff were great, but I booked this place specifically because I read that they were accommodating for dietary restrictions, the food was ok, I am glad that I brought my own snacks, most of the time I ended up eating fruit. The staff were helpful but I have a card with my dietary restrictions on it and I was having to present it every time I ate, which was fine, but there were inconsistencies, most times I couldn’t eat at the buffet, and they would offer to prepare something in the kitchen which was usually steak or chicken with peppers and onions and corn tortillas. And the drinks at the bar were usually cross contaminated. I got symptoms a few times. I’m gluten and dairy free (celiac).

Staff was the best like always, Some areas need a deep clean But we had a bad experience with the guest on the lower level, 2:00am making noise with singing loud and loud music, Security could not Control the drunk people.

Johnny at the entrance is amazing, wonderful, helpful and can make change in US dollars. He also gives excellent advice for travel around the island. The ladies at the front desk were not pleasant or helpful. They did not give us the electricity card for our room nor did they mention that restaurant reservations must be made with them. We had to figure out things on our own or ask Johnny. We learned that the hotel does not have wash cloths unless you booked the Royal level. The resort is a long walk from the beach which was great for us but consider this if you have mobility issues. The room AC will not go below 75F. The refrigerator barely cools drinks. The ice machine didn't work in our area or the one next to us. The resort is in the jungle with birds, lemurs and iguanas. The scenery is beautiful! The beach is amazing! The water is beautiful, the sand is nice and a pool and restaurant are on the water! Swimming and snorkeling is really good! Go down to the beach before breakfast to put a beach towel on the lounge chairs if you want one because they get taken quickly. Tipping results in better service. The Mango Margarita with the spices on the rim is Fantastic! The fine dining restaurants are really good! The buffets are not huge but had enough variety for us. Our initial impressions were a tad bit disappointing but our experience got better everyday and we had a wonderful stay!

Estuvo de lujo el viaje, el trato, la comida y la hospitalidad que brindan hacen que uno quiera regresar.

This was my second time staying at Occidental and it was great. The food is good and the staff is very friendly and helpful. The resort is clean and well maintained. I am a certified diver and them having their own dock and dive shop is great. We will definitely be going back.

We just spent 8 days here and both enjoyed it very much the property is beautiful and well maintained. The food all around was very good with some buffet nights being a bit of a hit or miss but that’s depending on personal taste. The bars for the most part were pretty fast especially the adults only pool bar. The adults only pool was a nice getaway from the loud music and noisy crowd at the main pool but the pool needs to be skimmed more often as there can be quite a few leaves and bugs floating around by noon. The beach was very nice with clear signage as to the inherent risk you take swimming in the ocean with there being sharks, stingrays, jellyfish and crocodiles. The water is fairly calm as it’s not facing directly into open ocean on the east. The chairs on the other hand are quite a problem at this resort as they don’t have enough of them for the amount of rooms they fill for the resort. If you’re not up at the crack of dawn going to the beach to get your seats you’re out of luck and that’s that no extra chairs you would have to sit on the beach but as the sand has lots of coral and shells in it that becomes quite uncomfortable fast. Other than that we loved it there and those would be our only gripes

The food was good troughout all the amenities and at any time of the day, rooms are clean and tidy and stuff are nice

We had a wonderful time!

We had a great stay at Occidental. The staff provided excellent service and everything we needed was available. Our room was clean, comfortable, and always kept well stocked. The grounds and beautiful gardens were impeccably maintained. There wasn’t much to do at night which is a shame since it’s expensive to cab in to the market area. The food menu at the evening buffet could use some tweaking but we found fresh options to sustain us at every meal. The a la cart options were great.

The location itself was stunning. The grounds are maintained well and the beach was very clean. The food served at both the buffets were surprisingly good (except for the deserts). The cocktails were not made well. Our air conditioner in our room only worked on low and wouldn’t get the room colder than 25 Celsius which is better than nothing considering the heat. The nightclub room wasn’t open every night and the air conditioning in there was working well either. The bar in the nightclub was not operating at the time of our visit. The spa wasn’t fully staffed so we were never able to make an appointment.