Serious Safety Concerns and Unacceptable Staff Response My experience at the Marriott Chateau Champlin was deeply disappointing and concerning. Despite paying for premium parking directly in front of the hotel, my car was nearly stolen. The same night, the vehicle of another guest at the same hotel was almost taken again in the garage the hotel recommended. This raises serious questions about the safety of the property and surrounding area. Hotel staff communication was inconsistent and unhelpful. I was told a police report would be initiated on my behalf, only to be informed later that it was my responsibility. Security does not actively monitor cameras, and there was no sense of urgency regarding guest safety. I was promised a call from the hotel manager, but never received one. I was also informed he does not work weekends, leaving no management support during critical situations. Due to the lack of safety and inadequate staff response, I checked out the same day. I cannot recommend this hotel to anyone prioritizing security or reliable customer service.

Loved it!!!!

Clean room and plaisant staff! Love the location

Beautiful room view, was the highlight of the stay. Clean rooms, and very friendly staff.

Quiet, comfortable room. Elevators, although seemingly to have capacity for scanning room cards, did not utilise this function, so not as safe feeling as it could be. Nice seeming restaurant, but we were turned about as they wanted to set up for dinner early afternoon - disappointing. Otherwise a pleasant stay.

Staff was friendly and helpful. Room was spacious and comfortable.

We loved the location, room size, amenities and overall friendliness of the hotel staff. Besides one grumpy waiter in the breakfast area, everyone was very welcoming and helpful. The gym is huge and we loved the restaurant on the rooftop patio/terrace. My only complaint/concern is the sliding barn door for the bathroom. It offers almost no privacy if you’re using the toilet. You can hear everything from the room so just keep that in mind depending on who you are sharing the room with. I’d stay here again with family as I loved the central location.

Great location! Would definitely stay here again! 😊

It was a clean nice room with a wonderful breakfast. The gym was amazing too. The only downside was not enough floor space for a family of four.

Clean, comfortable beds, great city view, friendly staff, and, good restaurant, Lloyd’s. Being on train/underground line isn’t a real advantage.

Amazing stay!! Absolutely beautiful hotel located in the most accessible area of Montreal!!!

Nos gusto mucho el hotel, con una excelente ubicación a muchos lugares importantes que conocer y tiendas de compras

Staff très accueillant. Notre chambre n’étant pas prête à notre arrivée nous avons reçu une boisson gratuite au resto-bar pour patienter. Possibilité de garder nos valises après notre Check-out sans frais supplémentaire. Très propre

Only problem was house cleaning.

Clean rooms and amazing staff! Room service was 10/10

clean room

This hotel just has charm, great location, great shopping, wonderful restaurants , rooms beautiful, staff amazing

Very worth every penny…..

Excellent location. Room was impeccably clean and I enjoyed the coffee bar.

Upon arriving, we were welcomed with positivity and smiles from the staff. When returning to our room we had fresh sheets and new towels ready for us and a super clean room every day. Breakfast was under $40 per person for buffet breakfast, we were told breakfast ends at 10:30am so something to keep in mind for rainy mornings where finding a breakfast restaurant outside of the hotel. Old Montreal is 20 minutes away walking so we knew we wanted to stay in downtown. We will be visiting Montreal again and would prefer to stay here over anywhere else. Thank you Montreal Marriot!! Hope to see you again soon