The staff was excelent: friendly and accommodating. The temp controls were in a good place and more convenient than trying to modify the air temp on the equipment itself. They need to improve on a few things to make me happier. The bath towels that I had were on the small side and somewhat threadbare (lots of threads hanging from the bindings). The bathtub was somewhat narrow and there wasn't an anti-slip suface on the tub. Some hotels use a show curtain that bows out a bit into the bathroom which makes the tub area less confining. Also, the one grab bar was not in a good place. You really can't beat the cleanliness of the facility.