Excellent stay as always.

I am giving this hotel 3 stars because I was not informed that the hotel was undergoing renovations. The balcony window in my room was completely covered by a tarp blocking the view and making the room feel dark and closed in. Other than that the room was clean and comfortable. Better communication about the renovations would have made the experience much better.

Clean room, modern..nice view

Good option for short stay for a night. Convenient location.

Very well located

Cleanroom, amenities, staff, the view of Lake Ontario from the balcony.

Unfortunately, I cannot recommend this hotel after the way they handled a genuine medical emergency. I had booked two nights for $535, but while travelling to the hotel, my 15-year-old son suffered an allergic reaction that required us to go to the nearest hospital emergency department. By the time I contacted the hotel, the cancellation deadline had passed, and they chose to keep the full $535. I understand that cancellation policies exist. However, given the circumstances, they could have offered a credit, refunded one night, or made some other reasonable accommodation. What makes this especially frustrating is that I had stayed here several times before and considered it my go-to hotel because of its convenient access to the GO train and Toronto. I have operated my own successful business since 1994, and I believe this was an extremely poor customer-service decision. They kept the $535, but in doing so, they lost a repeat customer and any future referrals I might have made. Sometimes following a policy may protect one transaction, but showing compassion and flexibility protects a long-term customer relationship. In this case, the hotel chose the transaction.

Poor maintenance

Great sized room

The room, 2 bed suite, was nice, clean with balcony looking over the marina. We had advised of only 2 persons. the suite could accommodate up to 6. Not sure if this was reason but kitchen was poorly equipped and may be utensils had been removed for our stay. Why would utensils be removed? The public areas were clean, but lacking any facilities of any kind. No vending facilities a surprise considering no restaurant facilities. It should be pointed out that many coffee shops etc. within 5 mins. walk. No local tourist information available in the form of leaflets. One request for information was directed to reception desk who advised us to consult internet. Staff, with odd exception, were helpful but 'surly'. did not appear to be very happy in there work. The reception desk was lacking in customer service skills, not happy and did not portray a pleasing attitude to customers. Despite the apparent negative comments, we would use the hotel again if in the area.

Perfect

Very nice room Great price

Good

Great place to stay!

Maybe a little cleaner….more towels and check the soaps and other liquids…

Great location/ parking / family friendly area

The hotel was walking distance to restaurants and pubs. The GO station was a quick walk and an easy 30 minute ride to Toronto. The room had a balcony and a beautiful view of the marina area. The free parking was nice. The hotel itself is quite dated and appears to be an old apartment building. The bathroom had water damage in the ceiling. It has a full kitchen and separate bedroom. The staff was friendly.

A perfect location in Port Credit! The hotel is small and a little dated but in fantastic condition and they’re working on updates. The cleanliness was phenomenal. We were able to walk to the GO station to get downtown TO, there were endless shops and restaurants along lakeshore. We had the best morning stroll along the marina and waterfront. The purpose of our trip was to attend a concert but I’ll be back just to enjoy a lovely stay at the hotel and a lollygag day or 2 in Port Credit. 10/10 recommendation!

Room and location are wonderful. We had a 2 bedroom unit for 5 people. Would stay again based on those 2 things. There were 2 coffee pods supplied. I asked for more. They gave me 1 more at the front desk and said they’d send more to the room. This did not happen. Smoke detector outside room screamed for 2 hours. Calls to the desk did not result in a fix or reassurance. Staff in general appeared disinterested at best.

Best view from the balcony. Great kitchen and laundry. Great for travelling with kids, nice to have separate bedrooms.