Hotel Real del Río

Explore Hotel Real del Río
9.2
Exceptional
From 1,440 reviews
Cleanliness

9.6

Room Comfort

9.4

Service and Facilites

9.4

Traveler Reviews Hotel Real del Río

Number of reviews per page
20
40
Top reviews
Luis
icon-Family
Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Good
Luis
icon-Family
Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Very good
Luis
icon-Family
Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

All services are provided by the hotel exelent
Saida
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Nice clean rooms, the area is great, near all the places I needed to be.
Mohsen
icon-Family
Family
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Staff members no English language Front desk not professional
Naomi
2.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The food wasn’t good and the lights didn’t work
Gilberto
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great clean place
Monica
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

LGBTQ friendly. Staff was amazing. Everything we needed was accommodated. We felt extremely safe. Went down to the car late at night and was happy to see there was security that was very attentive. Buy the breakfast package. You wont feel disappointed. Would have loved to take advantage of the rooftop and exercise area, but they dont open till 10am
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Blanca
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Super limpio y muy bueno el mantenimiento de la propiedad y mucha seguridad.
Helen
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Around the property, was construction; they started hammering at 7 am to 12:00 noon. no microwave and needed to upgrade and pay extra to get away from noise and ask for a ironing board. Breakfast was nice.
Hector
icon-Family
Family
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Not a fan of the hotel restaurant food ! Really disappointed.
Veronica
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The most cleanest rooms nice smell as well great parking and very quiet 10/10 my favorite been staying there for a Couple years got even better they remodeled aswell love it
Adriana
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Clean room, hot tub was great
Antonio
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Horrible service and rude
Donald
icon-with Children
with Children
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

I recently stayed at this hotel and unfortunately had a very disappointing experience. To start, I accidentally made a second reservation for the following weekend and reached out immediately, but the manager refused to issue a refund or make any accommodations, which felt very unreasonable. During my stay, there was major ongoing construction right next door and looks like it will take a year or 2 to complete, creating constant noise and disruption that made it difficult to relax. On top of that, I was charged an additional $20 per night for my daughter to stay in the room, with no clear explanation or justification. The room itself had several issues as well. The toilet repeatedly clogged for no apparent reason, which was both inconvenient and unpleasant. The towels provided were extremely rough—more like sandpaper than something you’d expect from a hotel. Lastly, the beds were very firm and became increasingly uncomfortable after multiple nights, making it hard to get a good night’s sleep. Overall, between the poor customer service and the numerous comfort issues, I would not choose to stay here again.
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Mark
icon-
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

My only concern was no coffee in the room and not available until 6:30 am
Justine
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

We enjoyed this hotel so much that we came back just a few weeks later. Very clean, modern, and nice inside. The staff are always kind and eager to help. The rooms are very clean and comfortable. The blackout curtains are a nice touch. My husband and I came this second time for a fun little day trip. There is a great gastro park right across the street that we ate at and ending the night in the jacuzzi was the cherry on top. I paid the extra $22 for the breakfast buffet for the 2 of us and it was so worth it. All the food is delicious. We will definitely be back soon!
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Erika
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Everything was amazing. Safe, clean, and very professional. I just wished the had a mini fridge. My dinner was a Aguachiles and unfortunately had to throw it away. Mini fridge would be amazing in all rooms. I stayed in a regular 1 bed so idk if higher suites had them.
Brandon
icon-Family
Family
4.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Clean room. Great staff and a restaurant downstairs with pretty decent food and geat fresh fruit and walking distance to a food court and pharmacy which was pretty nice. The worst part about the property no vending machines. No restaurants. No, nothing to drink or eat late so make sure you bring it with you.
Catori Vi
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Great
Number of reviews per page
20
40