The hotel is very well located, Las Condes is a beautiful and convenient neighborhood. The staff is friendly, though not exceptionally so. As for the hotel itself, it feels like it has seen better days. The luxury here is somewhat dated and hasn't been well maintained over the years, it's a has-been property, which makes the pricing hard to justify given what you actually get. With some vision and investment, it could easily compete with more modern luxury hotels. For now, though, the price-to-value ratio falls short.

Barely acceptable. Definitely does not meet the criteria for a star hotel

Excellent all round. Great safe location with many attractions shops and restaurants nearby. Great staff. Breakfast buffet superb. Nice room with all the amenities. Highly recommended

A wonderful hotel!!

Pool

Good hotel in Santiago,clean and staff were friendly.

Amazing amenities at the hotel - the staff are loverly and can’t do enough to help. The relaxing pool area was most welcomed after a long flight.

The staff was fantastic!

staff

Amazing customer service from all staff - exceptional food, turn down service, and concierge - what hotels should be - pampering when you are away from home. Special thanks to Ambrosio for his kind and attentive manner

The staff and amenities are top tier.

All was good, very nice person

Excellent felt like home.

It was a good experience of service, rooms are very confortable. The service was amazing.

The Ritz Carlton never fails to over deliver. From the moment you step on the property to the moment you leave, everyone is exceptional, professional, and kind. We will continue to seek out Ritz Carlton‘s on our travels.

The level of service was impeccable. Our flight arrived early in the morning and we were unable to check-in until later in the day. We could have easily decided to explore the city, but coming from Minnesota and having arrived on the "Red-Eye", we decided to lounge in the hotel. The bartenders were very knowledgeable about the area and were more than accommodating to suggest a variety of restaurants, bars and attractions. I had the privilege of trying some local drinks and I cant thank the bartenders enough. This is the Ritz-Carlton. What else do I have to say?

The staff is fabulous.

Marvelous

Beautiful hotel, lovely stay, great sauna and pool/ jacuzzi area. Would definitely stay again. Located in a cute, safe neighborhood with lots of walkable restaurants.

excellent staff and service