Best Western Hotel St. Jerome

Explore Best Western Hotel St. Jerome
8.8
Very Good
From 980 reviews
Cleanliness

9.2

Room Comfort

8.6

Location

9.0

Service and Facilites

9.0

Traveler Reviews Best Western Hotel St. Jerome

Number of reviews per page
20
40
Top reviews
bruno
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Nice place to stay
Mathieu
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

All was fine
Guylaine
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Oui rien à dire
Francis
2.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Absolutely horrible. I have checked in late around 1 am , couldn’t find asleep until 3am as my non smoking room absolutely reaked of cigarette. Requested a late check out at 1pm instead of 12pm when checking in but that didn’t change anything as the house keepers banged on my door at 8:30 am , and then had a party in front of my room from 9:30 to the moment I wake up. Left to enjoy the complimentary breakfast around 10;45am , had the do not disturb on but my room was cleaned and my hat return to front desk as I was having breakfast… even if had stuff in the room and wanted to go back to shower and do some work prior to take the road. Asked the manager to give me a call as I believe it is unacceptable but never heard a sound despite leaving a message. Absolutely horrible experience.
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Gilles
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Belle chambre et bon service
Danielle
2.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

The room was neat and the cleaning staff did a great job. Parking was an issue for our total stay. The parking lot was full in the evening and it was by sheer luck that we found a parking spot.
greg
icon-Leisure
Leisure
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

everything was very good
Izabel
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

It was very modern and clean.
Elizabeth
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Unpleasant and extremely slow check-in with Barbara.
elspeth
10.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

Clean, quiet, close to start of bike trip, bike storage
Tammy
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Clean, welcoming. Restaurant very good
Josée
8.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Le déjeuner était bien mais a été long à servir et nous avons une navette à prendre avec un délai presquis
Carol
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Hostess at the check-in desk very friendly and helpful.
Katrina
10.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

Everything was great.
Tyler
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with Children
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Very clean. Check in not as smooth as others. Was given a room on the 2nd floor when we arrived via bike with a trailer and two kids with no elevator... Got that straightened around. Hotel was great otherwise.
Claudette
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Liked the restaurant on site no need to go out
François
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Bel hôtel neuf et spacieux. Deux bémols : 1) Pas de télévision intelligente (p. ex. pour Netflix). 2) Dès notre arrivée le samedi soir, la réception nous a dit que le petit déjeuner était compris mais qu'il ne comprenait qu'un oeuf et du bacon (??!) et qu'il faudrait payer un supplément pour le reste, et aussi qu'il y avait toujours beaucoup de monde pour le petit déjeuner du dimanche matin et qu'il faudrait se rendre au restaurant le matin et donner notre numéro de chambre pour qu'ils nous rappellent quand une table se libérerait. Nous avons décidé d'aller déjeuner ailleurs.
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Katherine
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Great hotel and restaurant but parking is challenging
S
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

It’s a small and very convenient hotel, with large rooms and comfy beds. We’ve experienced the friendliest restaurant staff ever, kudos for that! The hotel is only 15 min ride to St Sauveur. One thing that management can improve would be to install smart TVs (current remote is hard to figure out and selection of channels is pre-historical), and install phone charging outlets in the restaurant.
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Sarah
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Lovely hotel with a very good included breakfast. No apparent bike parking unfortunately
Number of reviews per page
20
40