Floors in the room felt dirty

the staff was good but the room was horrible it was so hot like oven. Understandable that the weather outside is freaking cold and the aircon is frozen, but the receptionist should advice the guest a head of time. And assist them if we need a fan or something.

Room clean , great service and very helpful ,had a great stay.

Very convenient location

Hot tub and pool were nice and rooms are clean

Renovated rooms facing the pool are unbearably hot and humid, especially at nite (it was over 30 degrees Celsius at nite) AC units in the rooms are simply fans blowing hot air. My son enjoyed the pool and the coffee machine in the lobby was nice.

The hallways were filthy!

I tried three times to summit a report to you .you must be blocking my comments.

I noticed garbage behind the bed but the room was clean. Staff was very helpful when I checked in. When I got to my room and opened the door there was a strong odor of pot that came into the hallway. I phoned front, was offered a room but opted to stay. The smell did go away by morning but around 830 the next night the smell returned. Since I share a bathroom vent, I could tell it was the guest next to me. I phoned the front desk, a wirker smelt it as soon as the door opened. I did change rooms that night. The staff was very nice.a bathroom vent,

I found hair on my pillows. It almost made me throw up my lunch.

Bathroom deplorable. Hair dryer doesn’t work. Drains plugged. Supplies not filled. Shower weak. No soap, shampoo. Old shower, counters, taps etc. just a tired looking facility

Nice stay and the room was clean and comfortable

Was horrible noisy not comfortable felt dirty

Staff was great, kids had a blast at the pool and wayerslide. The hotel could use some updating as it is very dated and worn down.

Cleanliness was not up to par. Dirty stained rugs all throughout the rooms and hallways. The third floor and room smelled like marijuana. Two lamp light bulbs were burnt out. And the constant humming from like a light or ice machine kept me up most of the night. Wouldn’t stay here again.

Friendly staff , clean room , good pool space

The room was in okay condition, but they were doing renovations, and you could tell it is an older hotel. It is in a decent location in comparison to other businesses, too.

Walking to the room, the hallway floors were filthy, pass by workers and no one greets you. Waterslides have been painted, outside and inside. Paint is chipping off. Nothing sanded down so your back is on the slide you feel everything and are scratched up. Room was alright. I’ve stayed at this hotel a lot, consistently has gotten worse. This will be our last stay unfortunately.

The pool was fantastic

Great