Enjoyed the whole experience

The superior double room was clean, the bathroom was ok but the bath is small. The building is tired and in need of renovation. We used the spa and had a massage which was excellent. Breakfast was good.

Excellent

We had an excellent stay. Breakfast was really fresh and had plenty of choice. The indoor pool was a little cool for my liking but the pool area and spa were fantastic. Didn’t go in the outdoor pool but the grounds around it were lovely and well looked after. Staff were amazing, very friendly and nothing was too much trouble. The room was slightly dated with a few cracked tiles in the bathroom and wear and tear to the bath and sink. We had lunch and dinner and couldn’t fault the food it was so tasty and the chips were the best I’ve had in a long while. Can’t wait to go back!

Beautiful hotel in stunning surroundings. Restaurant was excellent for dinner and the staff were lovely . Breakfast was very good too. No complaints and only wish my stay was longer !! I will definitely return

Lovely hotel, staff were excellent and polite. Food was fantastic in the restaurant and good amount of choices for me to choose from being coeliac, breakfast had good options too. We used the pool which was pleasant. Overall a great stay and would recommend.

Good: staff were excellent and despite working long shifts never dropped this lofty position, always friendly and offering to help. Location is great, ponies roaming nearby and close by to the New Forest and towns.The downstairs lounge and outdoor seating were lovely places to sit in the sun. Bad: half of the large main sign wasn't lighting. Did this affect my stay? No, but it's the sort of thing you'd expect at a 2* seaside resort. The rooms themselves seemed clean but just poorly maintained. A desk fan was provided in place of air conditioning and it didn't work. One of the bedside lights didn't work. The toilet dripped constantly. The rooms have a 1 inch gap beneath the door to the corridors so they can be a bit noisy. The bizarre: I had a shock when hearing scampering and scratching above my head (on the second floor). The noise didn't continue into the night so this was probably a squirrel nesting in the walls but I had visions of rats at first. The shower has no door or screen and so water trickled along the seal, onto the floor, along the wall and into the far corner. There is no drain on that bathroom floor so where does that water go?!

Location can’t be beat, staff is so kind!

Food excellent, friendly staff,pool a bit small.

We truly had an amazing stay at Balmers Lawn! We got a really good deal for Easter weekend, and it exceeded expectations on every level. The room was only classified as "standard" yet it was huge, lovely big bathroom, and they had put Easter Craft in the room for the kids. Kids can use the swimming pool in the morning and evening, and we had it to ourselves each morning we went! Food was excellent and the staff just so friendly and helpful, everyone was a pleasure to interact with. We are all desperate to go back!

Professional &personable staff, always happy to help-great location with lovely walks around the forest and local restaurants and pubs-a recommendation would be to take a torch for the walk back from the pub and entering the hotel grounds which was quite dark-had a great Easter stay & visited nearby tourist locations-have stayed there before and would definitely go back-highly recommended

Urine stained duvet on bed. Clean cover on it instead of removing it. Superior room but adjoining door to next room, could hear absolutely everything going on in that room. It felt like our room was the children’s room of the adjoining bedroom.door needs some sort of soundproofing. Twin beds very small for adults. Seemed a very noisy area of hotel.doors very loud upon closing. Staff very helpful when asked to change rooms, unfortunately no room available until second night of our stay. Breakfast good with good choices but second morning not so hot. I had stayed in this hotel in October with a friend and was very impressed with it but this trip with my son for my 60th birthday wasn’t so good, sadly we left feeling dissatisfied and disappointed. Although the member of staff did what he could to help, if a room is not available what can he do other than give us a £50 discount.

Staff were very attentive, food was ok, not brilliant by any means, spa facilities and staff were excellent, could do with more general seating areas rather than sharing with the restaurant

Reception staff were polite and welcoming, there was a lovely atmosphere in the bar/ lounge area and t

Room was very spacious and well equipped- all the staff we met were very friendly and helpful - we needed to get somewhere to meet friends for a celebration and they went above and beyond trying to help us navigate around the very flooded area .

The staff were great but the room wasn’t ideal. The bed was very uncomfortable, cheap duvet and flat pillows. The new bit of the spa was nice, but probably not worth the extra £30 each, it’s just a sauna, ice and steam. Not terrible but wouldn’t go back.

Staff at the Balmer were always so helpful & courteous. The food was amazing. Location os ideal especially if you enjoy woodland walks.

Excellent food and service

The rooms, the superior rooms were not great, our friends in room 24, had to plug the kettle in on the floor, as there were no plugs by the dressing table to plug it in. In room tea & coffee supplies were sparse. No usb ports. The staff were good though, especially at dinner. The food was great. Breakfast is a self service buffet, this was a little on the cool side.

The room was very clean, bed was very comfortable. Staff were very courteous and helpful. Food was really well presented and delicious. Facilities at the hotel were excellent. We had a lovely stay, everything you need for a relaxing break away in a lovely part of the New Forest.