9.2
Exceptional
From 1,468 reviews
Cleanliness

9.4

Room Comfort

9.2

Service and Facilites

9.2

Traveler Reviews Brookstreet

Number of reviews per page
20
40
Top reviews
Deanna
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The room was clean and had everything you’d want in a standard room. The property was gorgeous and we definitely made use of the indoor pool. The kids are already asking to go back! We also enjoyed lunch at the jazz bar and the last minute RMT massage I got at the spa. Everyone was so nice and helpful!
Etienne
icon-
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

All good
Kelvin
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Excellent stay. Comfortable. Nice Food.
Sherry
icon-Family
Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Great location, excellent customer service, quality of gym was top notch.
Shakir
icon-Business
Business
8.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Watch out for a front desk clerk named Nick . He’s very rude and discourteous.
Jimmy
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

La suite était superbe et très confortable.
Vahisan
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great place but they told me the charging would be free if I had a Tesla and this was not true
Marc-Anthony
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Very nice
Vicki
icon-with Partner
with Partner
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Property was nice enough however we ended up with a group of young men and women yelling and “whooping” through the halls in the early hours of the morning, slamming their doors, generally being really noisy - likely still wound up from one of the wedding receptions I’m assuming. We got very little sleep. Hotels need to do a much better job of not placing regular guests on the same floors as sports tournament teams or event guests, because clearly people have lost any sense of respect for others. Hotel front desk offered nothing in response to our displeasure. Likely won’t be back for the cost.
Read More
MARY
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Everything was perfect except the cleanness of the floor. We noticed few spots had dirt on the floor and looked like it was not cleaned properly. other than that great hotel
BRIAN
icon-Family
Family
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The hotel had no power overnight and staff offered no solutions. Elderly guest needed power for CPAP & heart monitor. Hotel unwilling to comp room because I booked through Expedia. Furthermore, hotel manager gave me incorrect email when offering me discounted rate on future stay. Worst hotel experience I have ever dealt with, at any property, globally.
Read More
Chelsea
icon-with Friends
with Friends
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great amenities! We loved having access to the gym, pools, hot tub and sauna.
Tracey
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great stay and would highly recommend this hotel.
Kathy
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great stay!
Naveed
icon-Family
Family
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Breakfast was very ordinary. Jazz lounge was fun - good music, decent dessert. But worse was the staff, especially during check out. A) front desk wouldn’t pick up the phone so we requested reservations to allow late check out which they did till 1230 pm. However, apparently front desk did not get the update despite reservations lady confirming it’s on the system. Anyway, reception sent someone to our room at 1130 as original check out time was 11 am and they came banging at the door - not a knock but banging at the door. Super rude. Anyway, we didn’t bother staying till 1230 and just left. Zero regret by the lady at reception when we told her at check out. I had her call the reservations lady who was at least apologetic. Would not stay here again or recommend anyone. Cordial staff is very important. A 3 star hotel even feels like a 5 star with staff and service.
Read More
ADRIAN
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Clean room
Douglas Fraser
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

😀
Marc-Anthony
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Nice hotel, dogs are welcome. Was good for us.
Lisa
icon-
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Though this is out of the city, it’s the perfect stay for my work travel. Food options are good, gym was nice, and rooms were spacious and lovely.
William
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Great hostel for couple and family, really likes my journeys
Number of reviews per page
20
40