Service is slow, room conditions average no hot water in shower TV malfunction AC noisy etc.

The AC was not working at all as well as the fridge . Those days we were at 90 degrees. I called the front desk for assistance and they never fixed it . The beds are really hard to sleep in ( mattress) and no elevator so prepare to hike with your luggage bags

all good with the accommodation, in is a nice place to stay

Estuvimos poco tiempo, pero fue muy buena experiencia. Seguro regresaremos

Yes it was

Todo excelente en estas áreas.

La habitación excelente, my amplia y muy limpia. Sólo que sus areas verdes estan muy limitadas.

Solo que el Internet es Pésimo. Y para algunos trabajos que había que mandar a mi oficina tardaba bastante tiempo. Pos favor soluciones ese aspecto.

Clean room, it all working well

Laundry was very clean, did not use the gym

The room was clean and spacious.

I have stayed at this hotel many times. They have always honoured my VIP status. This time they didn't. Put me on the outdated side. No fridge, no coffee maker. No drinking water supplied. Towels with holes in them. Dirty walls. Balcony screen door latch was badly rusted. Noisy room near kitchen. There were rooms available on the upgraded side of the hotel. They were available online. They would not honour my VIP status for the first time. This time I paid the most I ever have at this hotel. Will never stay here again. Don't recommend it.

Room was spotless and everything else was excellent

Muy limpio y con lo necesario

Have trouble with one of service desk employees my refrigerator didn’t work and give me no answer only excuses. Great employees service, Leon margaritas Julio guadalupe

Evrything was great

Las bebidas de cortesía son un chiste. El desayuno de malo a regular, muy raquítico y sin avisar, cobran el pan dulce que ofrecen. Realmente a bajado mucho en relación a años anteriores. Antes el bufete era muy bueno. El staff es lo único que los salva

Clean rooms, all staff friendly (one grumpy male on front desk one time during 2 week stay), but front desk, restaurant, cleaning staff and grounds people all generally very friendly. Some Towels wearing thin, wifi in rooms was slow. Food & atmosphere at restaurant was good, grounds were well kept and great for families and groups.

Si pagas desayuno y llevas niños no está incluido, y el agua de la alberca muy fría no está climatizada

No me vuelvo a quedar con ustedes. Tienen un pésimo servicio y trato al cliente. Desde el valet parking hasta la gerente. Terrible experiencia. Iba con mi familia. A esta fecha ni siquiera me han mandando mis facturas.