I had a well-rest experience at the hotel.

Check in was the only part that was ok. The room looked ok but in reality it wasn’t a 4 star hotel experience. The room was boiling hot and with a thermostat on the wall turning it to 15 degrees did nothing the room felt hot warmer than outside. The corridor was cooler. Called reception to asked about the air conditioning or if they had a fan they said they would sort something and call me back. This didn’t happen so had a room all night that was uncomfortable and unbearable heat. The toilet was separated from the bathroom but with no sink to wash hands and smaller than a wardrobe in side. At checkout the receptionist was rude,defensive and had an excuse for everything. She said we don’t have any service engineers late in the evening and it’s not air con it’s an air r cooling system and due to hot weather the rooms will be hot. Unhelpful and not apologetic at all. Wouldn’t recommend a stay and definitely not worth the money.

I would consider staying somewhere else.

I tried to have breakfast. I went at 9:50 a.m. They said they would not give it to me because there were only 10 minutes left. I went to the front desk and suggested changing the time from 10am to 9:50am since they refused to give me service. Their answerr was "Ok, thank you"

Just a badly run hotel, terrible managememt

Breakfast was wonderful and staff very helpful

Great location for the excel. Very helpful friendly staff

Good short stay.

Very good stay!

Second time of staying at this hotel for a concert at the o2. Faultless. Very smooth check-in. Staff who we encountered throughout were all lovely. Will be my go to place to stay any time I visit the o2.

Perfect hotel apart from the main door lock which didnt work one evening.

.

All good - will use again

Yes very nice

Quite a long wait to check in. The TV connections to stream my device didn't work - the most annoying part of the stay Light above the bed flashing on a censor.

Good hotel, close to Elizabeth Line and well priced with decent rooms and clean and secure:

Clean room

Room was spotless, check-in easy

Location is the key to this hotel, a little pricy though.

Room was spacious comfortable and clean.