The staff at the reception, including the manager, were not very helpful with providing the right information. There was noticeable passive aggressiveness in their responses and a general sense of nonchalance. On the night we checked in, I was told that breakfast and dinner were included in my reservation. After dropping our bags, we went to one of the hotel restaurants for dinner since we were quite hungry. However, after the meal we were asked to pay. I mentioned that my reservation covered breakfast and dinner, but the staff explained that it only applied to a specific restaurant. This was never clearly communicated to us at reception during check-in. I immediately called reception to clarify the situation, but they said there was nothing they could do and advised me to speak with the manager the following day. The next morning, the manager was initially friendly, but after a brief conversation in their language with one of the reception staff, his attitude noticeably changed. He became passive aggressive and insisted there was nothing they could do. I explained that if the correct information had been given at check-in, the situation would not have happened. He said he would investigate, but there was no follow-up, feedback, or any form of compensation. Even at the designated restaurant, we were still required to pay for water during dinner, which made the package even more confusing. Overall, the experience was disappointing and I wouldn’t recommend this hotel.

The room itself was nice and had a pleasant pool view, and the amenities were acceptable. However, the overall experience was disappointing mainly due to the staff. Most of the staff were extremely rude, unfriendly, and had very limited English, which made communication difficult. The food was also very poor — both the breakfast and the restaurants were well below expectations. Unfortunately, the service and dining experience significantly impacted what could have otherwise been a decent stay, specially for what it’s supposed to be a 4-star hotel.

Spa was lovely, breakfast OK and dinner disappointing. Staff were rude when I raised an issue about the room I'd been given not being as expected (and smelling badly of stale smoke despite being a non-smoking room) - one receptionist hung up on me when I called from the room. I was told repeatedly to come back later at reception and they tried to give me a smaller room that the category I paid for. Eventually got a nice room but it ruined the first 2 days of our holiday. Would never go back.

Amazing break

Remote control and tv does not work

Lovely hotel, helpful stafff, Mazing food

I really loved the scent that greeted me when I entered the hotel. The lobby smelled like a SPA, setting a great tone. Check-in was seamless; our bags were held and taken to our room when it was ready. The room itself was very clean. Most staff were polite. The bellhops and housekeeping staff seemed friendliest, even though they didn’t fully speak English. And the food was flavorful. The hotel’s near the airport, and the location is close to restaurants, shopping spots, and nighttime activities. As an English-speaking tourist, I understand I’m a guest in a country where English isn’t the national language. I confirmed the hotel could accommodate me before booking. Having said that, the language barrier did create a few communication errors. On 2 occasions, I inquired with the front desk staff and got wrong information because they misunderstood my request. I let it go. SPA services seem more cultural than international, so I’d thoroughly inquire before booking a service to prevent disappointment. All in all, I’d rate the hotel a 4 out of 5.

Very clean spacious room, staff excellent, buffet breakfast was great, all in all an excellent experience 5 *

Ver great

The room is clean nice location . Highly recommend

Staff is great

Room clean and bed very comfortable. Nice garden view

N

I stayed here to attend AFCON Nigeria Algeria match. Hotel was good, clean, friendly staff. The carpet in the hallways were difficult to walk on but nothing serious. I like hotels with big bustling lobbies. This wasn’t one. It has an average lobby. The food was good. Freshly made pancakes and Fruit juices.

Lovely hotel with great facilities

Had an amazing stay at Kenzi Rose Garden in Marrakech! The location is unbeatable - it's like being in a peaceful oasis . My room was spotless and comfy, with a lovely Moroccan vibe . The staff were super friendly and helpful, always ready to sort me out with a smile . Highly recommend this gem for a chill Marrakech getaway! 🏨✨"

Spotless and amenities

Clean room fair hotel for the money paid

Great service and easy check in. Easy access, heated pool and staff are ready to help. Hotel need a big renovation as you can see from the look of it. The rooms are outdated and required a lot of repairs.

An outstanding hotel within walking distance to the main attractions! Highly recommended! Clean rooms and friendly staff, lovely heated pools and a yummy breakfast 💜