The staff were absolutely fantastic, we had a smooth check in. However the rooms are very misleading from the pictures that were shown on the website. Our was very cramped, the sofa bed was very squeaky and the main bed was extremely hard which did not give a good nights sleep. The room was also quite run down. The positive was the air conditioning was very good. The other downside was that we were right next to the lifts and could hear them moving up and down all night, this was relentless.

Nice, helpful staff. Great location, nice room and clean

Très bonne insuperable

Very updated and comfortable. Nice bed, bathroom, and mini kitchen. Buffet was not great but it’s nice to have. Staff were nice especially Ferhat and Celian. Housekeeping a no show but did manage to get fresh towels. Will be looking for other Citadine properties in the future.

Disappointing stay. It has potential - but maintenance and service is failing it. Shower and sink were clogged and unpleasant to use. Breakfast was empty trays halfway through the 7-10 breakfast window. I asked a member of staff if they were bringing more, they said they’d call someone, but nobody returned.

The inside was nice and clean, however outside it could be better, the outside of the windows were dirty and dusty, and the planters outside had death dry plants and flowers !

The staff was incredible. We got to the property and realized we had accidentally booked for next year and didn’t have a reservation oops and the person at the front desk was so sweet and helpful. She got us a great room right away and was extremely kind. It would’ve been such a stressful situation had it not been for the amazing hospitality from the Citadine staff. We loved our stay there as the room was in the perfect location and extremely spacious, clean and newly renovated. We stayed during a major heat wave and were very grateful for the air conditioning in the room. Proximity to the main train station was a major plus so we can easily go to our next city after our stay. The food in the area was incredible and there’s a massive food hall across the street. Overall glad we made that accidental reservation for next year because we will surely be back!

I was so disappointed with the property especially given the rate. The property is undergoing a refurb, had furniture and cables everywhere in the foyer, they were also painting and had a temporary check in desk. One lift wasn’t working, the door to our room got stuck each time and was very hard to open, the rooms themselves weren’t great - one big disappointment and certainly not worth the price! In addition on arrival we were told they were over booked and were looking to send us to a sister property! Wouldn’t stay here again it recommend it.

It is not clear about the parking. The way you mention parking available let’s suppose the parking is included.

El apart está en reparación Por suerte me toco una habitación recién remodelada y es amplio y muy iliuminada poco ruido Para mi la ubicación es buena dado que está cerca de Lyon part die y con la distancia suficiente para tener una ubicación segura Luego caminando 10 cuadras cruzando el río se llega al centro de la ciudad

Room was comfortable and clean.

Hotel had major construction, noise; dust... a horrible experience

Todo muy limpio, todo el hotel renovado, amabilidad, Cerca del centro, del Mall, estacion del tren. 100% recomendado.

Excellent staff, very convenient coffee/hot drinks in lobby. Great location for walking, right by Halle’s Paul Bocuse , spacious and comfy

Hotel is old. But they are in the process of refurbishment. Samia has been helpful and so are the other staff.

Room was spacious and clean. The staff at the hotel were fantastic and accommodating. The minor issue was that the range hood needs a clean as there was the distinct smell in the kitchen that I had to keep the door closed all the time.

I really liked the location of this property. So quiet at night Easy to walk to from station. Regular trams and buses into town.

Our studio apartment had everything we needed and looked out over a playground area. The local streets were easy to navigate and had lots of bar and restaurant options. Having umbrellas at the front door is a good idea..would stay again.

Very nice staff!

The location was perfect and convenient to all the attractions. But the room was old, hot, and very run down. It only had AC upon request—which luckily we didn’t use. The shower was nearly impossible to use as it had only a half shower door which terribly on the bathroom floor. The last and probably the worst insult was the breakfast, which was 33 euros for 1 small Americano coffee and 2 mini croissants?! This was an outrageous price for such a basic breakfast! Unfortunately I would not recommend. Thank you