Weather was really warm and the staff were super friendly

Good location for what we needed. Lovely hotel, very clean, all staff very friendly and very helpful. Breakfast not the best quality

Lovely clean room, grounds are so beautiful. Good breakfast, overall a lovely stay for us!

The reception on arrival was adequate and competent but devoid of friendliness or warmth The hotel and rooms were also adequate and generally as expected, although starting to look slightly tired In our garden view room there was no hot water in the shower and the drain was blocked causing an overflow. In our standard double room the sink tap was defective and the hot water was barely warm. Both were discovered on the morning of departure and so there was no time to report and resolve All issues were reported to reception on departure and the reaction was that we should submit a written complaint so the issues could be investigated. Thereafter the manager would write to us We explained that informing reception should be sufficient and they can inform the manager directly. Despite obvious reluctance we insisted they do this and that the manager should reply using the email on the booking Four days later... nothing... hence this review. If the issues had been addressed or even acknowledged you wouldn't be reading this. Poor job

Unfortunately our experience was extremely disappointing and we do not feel the accommodation we received reflected either the description of the room we booked or the price paid. We specifically booked and paid for a Superior Twin Room, expecting a noticeably higher standard. However, the room appeared to be little different from a standard twin room. It was very small, the bathroom was extremely cramped, there was no fridge, no complimentary bottled water, only two very small milk portions for tea, and only a single towel provided in the bathroom. Overall, the room felt basic rather than "superior." One issue that particularly concerned me was the bathroom lighting. When switched on, the light flickered so severely that it resembled a strobe light. Aside from being unpleasant, I believe this could pose a genuine health risk for guests with photosensitive epilepsy or other neurological conditions. I would strongly encourage this to be investigated, particularly in Room 54. The hotel itself was also exceptionally busy due to a function taking place. Reception was consistently crowded, staff understandably appeared occupied with wedding guests, and most of the seating in the public areas was taken for much of our stay. As a result, we were unable to relax or enjoy the facilities we had expected. The pool was the only redeeming feature.

The staff were very friendly and helpful. The rooms had everything we needed.

Beautiful place. Very relaxing.

The room was stayed in is in need of a fresh and at the very minimum good clean.

Super stay once again, excellent room and very good service. Thank you! A***

The manager was very helpful and polite.

Needs TLC, not enough staff. Lounge bar area had dirty tables, glasses cleared but not wiped. Hospitality tray milk had gone off and was solid. Glass shelf in bathroom falling off wall, sink was blocked took ages for water to dissappear. Shower tray waste blocked water did not go down, it overflowed into bathroom. Used the bath towels to mop it up.

Very friendly and helpful staff

Our room was nice. But our friends room aircon was faulty. It was on one of heat wave days and the hotel had service personel on site to reset it. Staff didn't really seem to know what was going on. It appeared like the hotel was lacking senior management. Some drinks we sold out at the bar and they had no snacks. But all in all, stay was good for us. Just our friends room was like a sauna.

Very disappointing no better than a premier inn and twice the price no water or fridge in room and breakfast was worse than premier inn Was going to book a family stay for Christmas unfortunately will have to look else where definitely won’t be returning

This hotel is good value and in a good location. The beds are comfy, and nice decor. I feel the TV is too small, bathroom tap is very wobbly, and the corridor and doors paintwork is very scratched and shabby. I did put about the paintwork on last review a couple of months ago when we stayed, but nothing has been improved. Just needs a lick of paint and it would be much better! My bathroom door also looks very shabby and disintegrating at the bottom.

The room was fairly clean, some stains on the carpet and the chair. The wardrobe was blocking the Aircon so it didn't work that well, the bottom if the bathroom door was rotting away. The tap barely reached the sink and had no pressure making washing hands a struggle.

Overall very pleasant stay, comfortable bed and air con was a boon with this extremely warm weather. Breakfast very satisfactory We found some members of staff would benefit from some extra training, in the bar especially, the bartender was less than obliging on several occasions, almost grunting a response with regard to bottled water. Perhaps a water dispenser in the public areas would help in the summer Also please check your milk sachets, the milk was off

The hotel should not have been taking bookings. We arrived at 11am having requested an early check in (this is one of their selling points on the website) to be told the room would t be ready for a while. Which was ok as we wanted to use the pool and have some lunch anyway. However we were told we couldn’t use the pool as there were proximate swimming lessons until 1.30pm and that The bar and restaurants were not opening as all the staff were focusing on a wedding. When I asked what time they would open I was told they would not be opening at all. Eventually the manager came and we got some water (it was 32 degrees) and a free Diet Coke. The room was small but fine once we got in. I would not recommend as it feels like it’s not equit to cater for hotel guests just events.

Breakfast staff Grace was wonderful both mornings. She greeted us with smile and was very professional.

A wonderful stay, everything was clean and tidy. Breakfast was delicious. We will be back 😁