Abrupt and mildly condescending check in, poorly maintained facilities, outdated rooms, filthy looking carpets. For somewhere this pretentious, they could really do with the quality to match the price.

Amazing stay all staff great

I had travelled all day, finally got to the hotel 845pm to find out food stopped at 830pm I. spoke to the front of house but he just told me that there was no food served after 830pm, not even a few chips. (seems very early). Then I approached the bar, as I thought I would have a liquid dinner ( a few beers) and then head to bed. I picked up the drinks menu and spotted bottles of Peroni, which is my favourite beer. I thought happy days, this makes up for the lack of food. I ordered the beer. However, the bar man proceeded to tell me that they have discontinued beer from their menu. First time I've been to a bar that doesnt sell beer. I gave up and went to bed, hungry and with out a beer night cap. I woke up the next morning, very hungry due to missing dinner. As I approached the hot buffet I could only see Sausages and Scrambled eggs. There was no bacon, beans, hash browns, black or white pudding etc. There was hot broccoli but I wasnt after a Sunday roast. I ate 2 sausages which were poor and some slimy Scrambled egg and made my way down the road to find some decent grub. Very dissapointed with facilities on site. Hotel looks very clean and modern with a spa also. But for me its all about the basics not the luxuries.

Staff were friendly when available but Reception was unattended on arrival. Surly email received after booking to say we had to leave the site between the hours of 10am and 5pm unless we paid the £70 pppd spa supplement. Our rooms were nowhere near the spa and this seemed excessive. Room, especially bathroom, was very shabby and we felt the room was no more than a 3*. Breakfast buffet was good and evening meals were decent with a wide menu. Spa area (pool, sauna, steam room etc) were good quality.

breakfast is excellent, also staff are very well trained.

Nice breakfast and decent bed and shower. I only stayed one night so did not use facilities. Staff friendly and good variety buffet breakfast place is a bit tired but good value for price I paid.

Very relaxing

Double room but 2 single beds pushed together which is never comfortable.

Pool and spa good but restaurants and staff very lack lustre

The spa was relaxing, rooms great but certain areas do need a little tlc they look very worn and tired, food was excellent, very healthy but tasty staff are excellent so helpfull , the treatment area is definitely worth going to, excellent treatments

Had a great stay the staff were lovely .

Staff were amazing very helpful and kind. Nothing was too much trouble. I am gluten oat and dairy free and very well catered for

Staff great nice atmosphère.. i have been there several tim it was fantastic, but this time i felt my roo. Was nit dine properly i drayed from monday to friday and every time except for thursday i had to call to get water , where when they do the room they leave you a feesh one . Same the towels inly had a small towel every day except for thursday where i guess the person who did my room dud it well .

Nice welcoming spa/hotel. Room large with plenty of space and amenities. Use of spa ( not treatments) was a welcome bonus, but you need to be out by 10 am and return after 5pm if you are there for a few days if you have the bed and breakfast package only. If you want to stay all day it will cost £70 including a 3 course dinner. Will stay again in the future 😉

Hotel was quite tired looking and cold in temp. Our room and corridor outside also had an egg smell.

Nice clear room. Spa area clean and spacious. Areas to sit and relax around the hotel were quiet and warm.

Clean and comfortable room

Lovely staff, great classes, great service.

Lovely place , only downside was breakfast doesn’t start until 715 and had to leave early so had a takeaway breakfast

Check in was a little slow. Some staff not responsive to the queue of people waiting to check in, however very friendly when they came. Dinner was not included in my package so I opted for only 1 main course. I was surprised at the cost for 1 risotto and a glass of wine. Food was excellent though. Breakfast selected was superb and very tasty. Would definitely stay again, but may eat elsewhere based on cost alone.