Verified Traveler
Staycation
6.2
/10
Reviewed 4 day(s) ago
I have to say, the hotel's location is excellent. You can walk directly to the beach and it's a nice, short walk to Central shopping mall. My favorite part was the swimming pool; it's large and spacious. However, the poolside seating is old and doesn't quite match the hotel's standards. More importantly, I recently noticed that my room door didn't lock when I closed it. I was out for several hours and didn't realize it. I locked the door from the inside when I went to bed. The next day, after exercising on the beach, I tried opening the door without using the key card and discovered it couldn't be locked. This meant the room was locked the first day and the next, and my valuables, including my laptop and tablet with important information, weren't checked by the hotel. Luckily, nothing was stolen, but this shouldn't have happened. I felt very uneasy. When I informed the staff during check-out, they acted indifferent and didn't show any signs of good service. This was very upsetting because my sister was alone in the room at one point, and we told her not to lock the door from the inside so we could enter when we returned. It meant that even though she was inside, someone could open the door without using the key card. I felt extremely unsafe. Since checking out, I haven't received any apology email from the hotel. I'm very confused about the hotel's standards. If I hadn't tried opening the door without the key card, this wouldn't have happened. We wouldn't have known the door lock wasn't working. That's really bad.
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