Estuve en la fila esperando ser atendida por más de 5 min (había 2 recepcionistas una ocupada con gente la otra haciendo algo en la computadora) y de repente llega una familia al escritorio y la recepcionista de la computadora los tiende siendo que yo ya tenía más de 5 minutos en la línea. Súper mal.

Hola, es un buen lugar trankilo, agradable.

Hotel needs to clean their restaurant tables better. Also, not enough parking when the hotel has more rooms occupied. Hotel needs to dispose of old furniture they keep stored in their garage area because they are using parking spaces needed for customers cars.

They have outstanding customer service and great prices for the location. Hard to get to, but we are glad we got to stay there

Nice hotel, very clean rooms and good restaurant. Only the locations is not the best but if I had come back to monterrey this would be my first choice

Esta vez solo falló el agua caliente en la habitación por lo demás muy bien

Satff

Todo bien solo que el estacionamiento se llena de Vehículos y tapan salidas

El frigobar no funcionaba al menos en mi habitación por lo demás es un excelente lugar

10/10

Very poor. The toilet didn’t flush from the first morning of a four night stay. Despite telling reception every day, the toilet still wasn’t fixed when checking out three days later. Had to use toilet on ground floor instead. No reply from hotel after complaint was made after check out either

Very poor. The toilet didn’t flush from the first morning of a four night stay. Despite telling reception every day, the toilet still wasn’t fixed when checking out three days later. Had to use toilet on ground floor instead. No reply from hotel after complaint was made after check out either

La unico malo que ya no tiene frigobar

hotel with excellent location

Faltan más meseros en el restaurante, tardan en atender. el hotel es bueno.

Todo estuvo excelente, a excepción de la recepcionista que estaba de mal humor, pero fuera de eso todo bien

Very nice and quiet hotel, the only thing is the room was very humid and had a smell. Other than that it was a good stay!

Check in was easy. First room I got was not cleaned well and had trash left from previous people that started there. The second room they put me in was cleaner but it missing the seal around the window so more noise than normal was coming thru and made the room a little warmer due to the heat coming thru. Wi-Fi was terrible in the rooms. Air conditioning worked but due to heat coming thru the gaps in the window it never was able to cool down to what I set the thermostat to. If you find a good deal it's worth it but if you pay full price I wouldn't recommend.

This is a decent hotel and has the minimum amenities you would expect. The room was clean, but the common areas like the hallway and stairways were not as well maintained. The staff were friendly. The one restaurant adjacent to the lobby was alright. The pool was not really appealing. The hotel is located in an area of Monterrey that is not very active with things to do or places to see. You will need to get a taxi or Uber to go just about anywhere. If you are just looking for a place to stay that does not have much else going on, this could be the hotel you are looking for. If you expect a lot of amenities, I would recommend you look for something higher end.

Big huge thanks to the staff for the hospitality and a special one to Kathia !