Staff were nice, overall nice hotel, but many areas looking worn from I last stayed…breakfast was ok but lacks continental choice. Floors creak so impossible to sleep in and every step above you can hear

We enjoyed our comfortable room with a really big bathroom. Comfortable bed and fabulous pillows. Lots of nice little extras abd a really fabulous location.

Room was lovely, but mattress was really hard and uncomfortable

Room was clean. Staff very pleasant.

Helpful staff and a very nice boutique style independent hotel. Good menu for dinner and breakfast at reasonable prices . Room spacious and nice amenities .

The staff could not have been more helpful and welcoming. The rooms were spacious and had all the amenities required, and the location is perfect for the centre of town. Would definitely recommend!

The room was very nice

A great hotel. Very comfortable and well located for Stratford and the RSC.

It was kind of a weird stay in all honesty. The room we’d requested (2 beds) was not what we were given. So showed us 2 other options, one which felt like a subterranean/basement room- the other ( which we ended up with ) was uncomfortably warm ( we ended up opening a window even though it was 8 degrees. They sent someone to separate and make the beds into twin and a (ugh) random fake nail was left on the side table (kinda gross) . Maybe the housekeeper found it on the ground and thought it was ours? It wasn’t. The hotel room had a funky smell to it ( the restaurant also did) . It’s quite a maze to navigate. Staff were friendly although the night we checked one of the ladies at reception desk was clearly very unwell and coughing and sniffing and blowing her nose frequently which was a little off putting. I saw her working in the dining room the following evening so we skipped the restaurant entirely. We weren’t told that you need a token to exit the parking lot ( if you have a car I’d suggest asking in advance) so that would have been helpful to know before getting in the car, and attempting to drive out. Beds were comfy. Overall fairly clean room ( carpets could use a refresh) Mostly quiet ( aside from some strange loud plumbing/utility room noise) The reception is very modern but the rooms are quite dated. You can’t beat the location - short walks to everything. The pub next door has amazing food and atmosphere. Wouldn’t stay again as we left pretty unimpressed.

The room was everything we needed for a night in Stratford Upon Avon. The hotel is central and walking distance of dining, shops and attractions. The reception welcomed us and showed us directly to our room which was a nice touch. Staff were very nice. The rooms are spacious although a little creaky. We could hear the guests above us walking around of an evening and morning. Bed and bedding very comfortable and overall we enjoyed our stay with the best part being the convenience of location. Thank you.

The original room we had was lovely - however, we had an issue with the tap in the bathroom and we were quickly assigned another room which wasn't quite as large but still really nice - the receptionist then offered us the choice of two other rooms for the second night of our stay - we chose the larger of the two and was not disappointed. The room was absolutely lovely. We would like to praise the staff for their reactive response to the initial issue that we had - these things happen and it the response and customer care we received was excellent. The hotel itself is lovely, very well situated and breakfast was also excellent. Would definitely recommend.

Perfect

Friendly staff. Convenient location.

All excellent

Lovely rooms. There was some loud and horrid commotion at reception when we arrived but once we got to our room we were fine.

Very courteous staff , nice clean room , and very good parking . Close to the RSC and all the shops . The bathroom needs updating , bath chipped and extractor fan not working , the bed is very hard and could do with a topper to make it comfortable . Also the bucket chairs very uncomfortable tbucket chairs

Big room, good facilities

Room was unique, bathtub was amazing. The hotel was extremely close to the other place and RSC, which we truly loved. For those who have mobility issues you may want to enquire 1st before making the booking as there where a lot of different levels. My only complaint is that the complimentary wine was terrible and really was not worth the lovely glasses that we had with it.

Room was basic but okay, even if quite a trek from Reception. Breakfast was very poor - tepid coffee, cold croissants with no butter (until we asked), and charged meals were small and ordinary.

Loved this place on all counts. Clean, comfortable, lovely staff to assist and wonderfully placed in Stratford. Could not fault it. Thank you.