Reception staff excellent.

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Convenient location and spacious rooms with plenty of storage. Charlie was very courteous and helpful in helping with a room change request! The vertical layout of the stairs/lift/rooms can be challenging for some guests but otherwise would stay again.

Prime location, great/clean rooms, comfortable beds. Friendly, helpful staff. The only surprise was the stairs to the room after we got off the elevator. If you have large/heavy luggage, and depending where your room is located, be prepared to hull your luggage. Also there are stairs within the unit (bedroom on lower level/bath on upper). Personally I liked this separation, but if you have mobility issues, let the staff know prior to booking your room. I would stay here again.

This is a great place for exploring Newcastle, very central , perfect amenities nearby and the heart of the city all in walking distance. Breakfast is spectacular; if you’re lucky, Maria will be on duty and not only take your order without rushing you but also look after you in a professional and warm manner. Should you happen to travel with your four legged friend , they will be made welcome,too. 🐶

An absolutely beautiful hotel! It's rare to find such a high quality establishment that's so friendly and welcoming. We particularly loved the comfy bed and excellent breakfast. The location is perfect, central yet quiet.

Great location, upgraded to a suite which was lovely. Really nice, helpful staff will definitely be back soon.

Value for money was excellent. The rooms were clean and comfortable and the breakfast was superb. Staff were friendly and helpful. Will 100% stay again if the occasion arises. To split hairs (what's the point of a review otherwise?!) some of the furniture was a bit tired and worn, the bathroom was huge but with odd layout meaning the toilet was up against the basin for some reason, and the towel rail was leaking on the floor. It should also be noted that due to it's excellent city centre location the nightlife can be heard until the early hours at the weekend. None of this detracted from what was an excellent hotel though.

Great room. Fab breakfast. Staff really friendly.

Fantastic room with excellent facilities. Wish I’d had time to use the amazing bath! Loved the overall appearance of the property. Extra points for use of Ringtons refreshments. Staff very helpful and friendly. Breakfast was top notch. Will stay again

Lovely hotel in the city centre. Breakfast menu is first class. Staff polite, courteous and friendly. Very impressed. Will stay again.

Fantastic location and hotel spotless

Great place to stay central too everything you need a bit noisy from the road but really good place and really friendly helpful staff

Breakfast was excellent, staff were very friendly couldn't fault the hotel could thourly recommend it , we were nice and comfortable for the 2days we were there.

Lovely hotel with helpful staff. Located very close to both the station and the centre of Newcastle, with shops and lots of cafes etc. Grey Street has the best historic architecture in Newcastle so very pleasant surroundings. Highly recommended.

Grey Street Hotel is in a lovely part of the city and you can easily walk to loads of places to eat, drink, and see. The staff were really helpful, the room comfy and well maintained (Emily made up our room part way through our stay and it was thoughtfully done), we would certainly recommend.

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A great hotel in a great location. Really enjoyed our stay.

Room was clean and amply sized, hotel is in a convenient spot and wasn’t too loud. Staff were all helpful and friendly

Great original features in this hotel all staff are so welcoming breakfast deserves an award second visit with another already booked .