I recently stayed at this hotel for two nights with my daughter. Aside from the smooth late check-in past midnight, our experience was extremely disappointing, and the property fell far short of acceptable hospitality standards. The hotel is severely outdated, both in style and in the condition of its furnishings. The carpet in our room was worn and noticeably unclean. In the bathroom, basic toiletries were almost non-existent only soap was provided, with no toothbrush or mini toothpaste available. Worse still, there was a persistent smell of urine in the bathroom, raising serious concerns regarding hygiene and thorough cleaning protocols. The in-room amenities were equally frustrating. Despite having a kettle with tea and coffee facilities, basic necessities like bath towels were missing. The room only had two face towels, accompanied by a note instructing guests to call reception for bath towels or robes. However, reception never answered any of our calls. The cleanliness issues extend beyond the guest rooms. The seating in the main reception area was heavily stained and visibly dirty. The only reason we completed our two-night stay was that the booking was non-refundable and paid for in advance; otherwise, we would have left immediately. Given the poor state of maintenance, lack of responsiveness, and unhygienic conditions, I cannot recommend this hotel to anyone and would advise travelers to look elsewhere.

Lovely big clean room just dated and needs modernising.

Stayed for one night for my sons graduation at the millennium centre, very nice ,spacious room , welcoming staff,restaurant is nice food was lovely had meal in the evening. Could park until 2pm on day of check out which was handy and a nice touch so I could go to the graduation for 8.30 am in the morning and return for my car after ceremony and lunch , thank again nice stay.

Other than the bed being slightly harder than used to it was a very good experience, staff were great and breakfast was good, thank you

Good sized modern room with convenient parking, Our TV was broken and there were lighting issues.

Stayed at the Future Inn in Cardiff a few times great location, lovely breakfast, attentive staff and free parking is an amazing addition We will always choose to stay here when we are in Cardiff.

great hotel. rooms slightly dated but very clean and really comfy bed and thankfully air con worked very well during 35 degree heatwave

Overall a very nice stay for the family.

Clean , air con and easy to walk from there to water front. Didn't like lift broke while we were there but hey it was fixed in a short while.

Na

We got a suite with a king bed and a sofabed in a connecting room. Both rooms were clean. AC operational, a must during a heatwave. The one down side was only q out of the two elevators were working.

Well located, staff friendly. Has 2 lifts, one was permanently out of order. The other kept breaking down.. which lead to anxiety as was on the fourth floor

Stayed for the 1 night as a needed to get away from stress and work. Check in was quick and easy, staff explained services like parking, restaurant and access to room very well. Lift was out of order which for someone who works in hospitality, can relate to how frustrating that can be. Room was big and spacious, handy with an 8 year old with a lot of energy, Restaurant was nice, good selection of food, and for price too, only criticism would be was warm, due to lack of air conditioning, which again might be technical fault, which can't fault the staff or food quality. Checking out was straight forward too so was a very good night away.

Lovely hotel and great value for money. Just a short walk to Cardiff Bay and a short taxi ride to Cardiff shopping centre. Free parking was a really good bonus and the air con in the room was terrific over the last few days when we had a really comfortable 3 nights sleep. Would definitely stay here again.

The hotel was fab for what we won't thank you sorry i it the worry one the staff was great to

Good location with free parking

Room ok, cleanliness could be better. No toilet room left in bathroom

Really nice hotel close to Cardiff bay with free parking. Place is clean and tidy and staff are good. Only complaint was the temperature of the room. A/c claimed to be working, but I'm not convinced it cooled it to the 19 degrees it was promising. Had to remove the 10.5 tog duvet from the cover and sleep in just the cover.

Toilet area has a very strong smell of urine

Parking was good but generally a tired hotel (not really 4* in my opinion). The Cardiff Bay is also seems to getting somewhat neglected.