Room was nice, lots of character. Location is ideal for those studying or keen to stay in the centre of town. Skip the pricey breakfast; overall selection is pretty poor and not really worth it in my view.

Very clean, great service and good location

Large room and big bed,very convenient for old town

We loved our stay! Hotel is very charming and well appointed. The staff was very more knowledgeable about the city and activities. We could’ve stayed there for much longer and enjoyed every benefit. The breakfast in the morning was delicious and mountable. In the location of the hotel is ideal and proximity to the nut, museums, Palace, and public transport. We just left this hotel!

Superb rooms, amazing location. Staff were super helpful and very welcoming. We’ll definitely be back for a longer stay. The roof terrace is a must

Great location - really near restaurants and things to see in Innsbruck. Very nice staff.

The staff is super friendly and helpful. But the kettle in the room was leaking all over the place.

We stayed over Christmas. Great room with a great view. The staff were all super friendly and even hand delivered Christmas greetings with a present. ❤️🎄 This hotel is super central, with a lovely bar on the ground floor and a roof with a great view (no bar on the roof though). When we arrived they gave us a local travel card for free. Can’t recommend it enough.

Excellent helpful and friendly staff. Room was superb (suite) with real log fire. Would stay again. Good breakfast and plenty options close by for alternatives to eat and good location near city centre and train station. Easy bus journey to and from airport.

Great room and very friendly staff. Well located

This was the second time I have stayed here in December

Lovely little hotel Friendly staff

I was astonished at the lack of cleaning in the room. The duvet covers weren’t changed. The bins weren’t emptied once in 5 days, bathroom surfaces weren’t wiped and neither were the sinks. Literally the duvet was folded in half, pillows plumped and towels replaced only if we’d put them in the bath. A couch blanket had fallen off and it was just left in a crumpled in a heap on the floor the whole time. Definitely no vacuuming took place either. Unexpected and unexplained. We ordered an airport taxi the night prior to departure to ensure efficiency, double-checked in the morning prior to breakfast , and needless to say it hadn’t been ordered, so a call was placed whilst I stood there! I enquired about coffee and snacks during the day as was told “ no, not here, you have to go outside” no offer of local information or guidance. The breakfast was fab as was the room it was served in. Good location in the old town, most staff were pleasant, but several were somewhat surly and customer service was lacking. Shame really as it’s a quaint place with character.

Very helpful front desk staff, excellent location, modern room,

Good rooms, friendly staff, great breakfast, nice spa.

Room was great and spacious. Staff was friendly and helpful. Central location. Will stay agsin

We enjoyed our stay. Good location, breakfast and nice view of the mountain.

Amazing staff. Excellent rooftop views. Great amenities. Wish I could’ve stayed longer.

Centrally located with a great view of the Alps. The rooms were spotless and the staff was courteous and helpful. Breakfast was very good.

Location is very good. Reception staff were very efficient and excellent at their work. Breakfast was delicious with many options available. The room was very nice as well!