booked 2 rooms for 2 different days. when we checked out after the 1st day, we confirmed that the next check in would be same arrangement. but when we came back and they did not keep the promise!!! asked us to go back to expedia to sort it out. They did not say that when we confirmed our arrangement at the front desk. very poor service!!!

This place is in a beautiful location, I will give it that. In terms of cleanliness, and service it is sorley lacks. Mold and a host of insects in the room. Keys that dont work, maintenance that doesnt show up, no towels in the room and housekeeping that doesnt show up. Front desk staff that are so immune to the constant complaints that they so no empathy and are not willing to make things right. The general manager was terrible and showed little competatance dealing with the situation.

Room was clean, easy check in. Restaurant was a lengthy wait for simple bar food. But a nice atmosphere on the patio

Beautiful location and ocean view

no

Always a pleasure staying at the Painter's Lodge. The walk-in shower in our unit on the Victoria wing seemed like it was recently redone and everything was incredibly clean.

I was happily surprised when I pulled up to the estate-like entrance and drove through the grounds of the multiplex villa to the main reception building. It’s a beautiful scene on a sunny day with well-manicured lawns, fresh vibrant hanging baskets and flower beds, a sparkling outdoor pool, a long pier just steps from the restaurant, and ample parking. I wondered how it could possibly be a three-star accommodation. In my experience, the “best” staff member was the lovely lady at the reception. She was very patient with me when I inquired about the sauna. It is only complimentary to 18 Painter’s Lodge’s guests each day—not the hundreds that stay there. Book early. Overall, despite being a historic and well-established facility, it was my lived experience that too many staff members were new, lacked training, and were trying too hard without any answers. Perhaps there’s a transient employee situation there or new management. For example, when the “chef” does not know the ingredients of menu items, I would expect that the wait staff would address that with their superiors rather than disparaging the patrons. Two more points: the gray bathroom walls, though they look chic, do not really hide the grime, and even though I received a complimentary upgrade to a “loft”, which was far more than I needed, I can tell you when the fellow in the loft next door fell asleep because I could hear him breathing rhythmically (not even snoring). Ah, yes, three-star. Mmhmm.

Lovely resort with amazing views and friendly staff. The room was large, clean and well appointed. The facilities were wonderful. A beautiful stay!

Affordable rooms and restaurant great place for larger families

The rooms were big and quiet

Painters is always an excellent stay! Can't beat the price each time we stayed in the Garden Suite in the Victoria Building and this time in the ground level suite in the Corteze Building. Always love the food at the restaurant and having a drink or two while playing a few games of pool. We will definitely stay there again in the future!

I only stayed here for one night but it was amazing. Enjoyed the dinner in the restaurant, Took a walk around the property and it was beautiful, the room was great and the beds were very comfortable. The front staff were friendly and helpful. I can’t say much about the fitness room or the fishing or the pool as I did not have a chance to use any extra amenities.

The renovations are beautiful! It was very nice having a tea pot in the room.

TRAVELLERS BEWARE!! Garden view executive loft suite CAD 600 for 1 night.We arrived at 2:45 knowing that we were early and was told that will make sure that the room is available ASAP. We went back 4 pm to be told that it will be another 20 minutes before the room will be ready.We eventually got the keys at 4:30pm! It was obvious that the room was hastily cleaned and the tiled entrance was mopped leaving puddles of water on the floor on which my wife promptly slipped and fell injuring her back. She dried the floor with a bath mat which was black from the dirt. Cleaner handed us a new bath mat and a neatly folded very dirty towel. As there was only 2 towels and 1 face cloth in the bathroom we asked her for 2 hand towels and face cloths and said she will be right back.Never came back. I had to go to front desk to demand towels after 90 minutes. Only 2 decaf coffee pods and one tea pod in room - had to go buy our own pods. Not enough cutlery for the supposed 4 people that can be accommodated. Rats in the ceiling that kept us awake all night. I was assured that the manager would phone to rectify our concerns - never phoned. I sent an email giving them another chance to rectify our concerns but nothing. I held off on posting this to give manager a chance.Absolutely horrendous yet there is so much potential if managed properly.

Rooms are nice and clean.

Like many British Columbians, Painters Lodge holds a distinctive place in my travel mind. I think their position is, or was, "luxury fishing". That is a somewhat unique market position that was created over decades and is still celebrated inside the hotel with the pictures of Hollywood A-listers from the 40's and 50's holding up giant Chinook salmon on the dock. But it appears that ownership now believes that "luxury fishing" is too narrow a position (and perhaps the fishing isn't as good as it once was) and they are trying to reposition the hotel into a "destination spa" facility. The problem is that it is a heavily competitive category - where you are competing with the heavyweights in Tofino, Victoria and other places. And to do that, you need a large lift in all aspects of the hotel. As it stands, Painters Lodge is a perfectly adequate hotel. But due to the "bones" of it's contruction from decades ago, the rooms have picture windows, not floor-to-ceiling sliding glass doors. The glamorous main dining room sat unused when we were there, looking like a reminder of glorious days past. The only dining option now is a pub - and not a gastropub that celebrates NW cuisine - but a pub that you would find in many strip malls in the Lower Mainland. Adequate, but not memorable. The property is wonderful, the view is still amazing, and this is a decent place to stay. It will be interesting to see which way they take it in the coming years.

Awesome Room & View!

Location of our seafront room was excellent. Overall property is looking a bit tired and in need of a renovation. Restaurant in particular needs attention, carpets are dirty. Also dinner menu lacks any steak options.

We enjoyed our stay at Painter’s Lodge, but it’s important to set expectations. There was nothing wrong with our visit — the staff were kind, the setting was peaceful, and we felt comfortable. However, we were surprised by the overall condition of the property. The photos online don’t fully reflect how much of the lodge is ready for a refresh. That said, the location is absolutely second to none. We had an ocean‑view room with a deck, and we loved sitting outside every morning and evening. The views and the atmosphere were truly special, and that experience alone made our stay worthwhile. Once this property gets the update it deserves, it’s going to be spectacular. Even as it stands now, I would still recommend staying here — just know that the rooms and grounds are a bit tired, but the incredible location more than makes up for it.

Pet friendly, beautiful grounds, clean renovated room and friendly staff pleasantly surprised based on the reviews. Could use some maintenance on the wood on walkways and stairs leading to the rooms as well as coat hangers/ somewhere to hang jackets and clothes in the rooms they seemed to be lacking. Had a tiny coat rack bolted to the wall and a tiny towel rack beside bathroom sink.