This is an actual homeless shelter/women’s shelter. This meant there were often people at the front door in the middle of mental health or substance use crises’. There is no lobby just a small office, it is an apartment building turned into a shelter with a few hotel rooms on the 6th floor. Nowhere did the “hotel” indicate this and it is really not a safe or family friendly place to be coming in and out of. Room was very dirty. Upon arrival, we checked the bed sheets and there was straw/hay in one, and both had hairs and debris in the sheets. Called down to the office and they couldn’t find sheets since it was later at night, so we were forced to sleep on dirty beds the first night. The carpet in the room has likely never been cleaned and had a distinctly crunchy-greasy feeling. No outlets within distance of sinks had GFCI protection. Door lock is metal key (only one provides) with the room number labelled, so not the safest if lost. Bathroom floor grout was so dirty it was black, instead of its original white colour which was visible on the edges where nobody walks. Taps leaked and dripped. Shower head was old and crusty with bad pressure. While the staff were nice, I can’t justify the other issues. This isn’t really a hotel and shouldn’t be marketed as such.

Kitchen had the basics except dish soap!! lol Parking was OK. Keep your vehicle locked since a number of people hang around the area. MacDonalds and Tim Hortons are close by since there is no coffee maker in kitchen. Room was very clean and NOT worn out.

Half of the hotel is a homeless womans shelter. It was quiet and no issues. Just would have helped to know before hand, as i thought i was in the wrong place as i pulled up.

The area has some interesting "characters" around, but the room is great - very clean, as well as safe and secure. The location is great as well, just steps from Queen St W.

Basic equipment.

Kitchen contain all needed... Easy parking, some life around but seem to be safe... Very clean

Clean and friendly. Half the building is used for a homeless shelter.

Super convenient, between Bathurst (511 to Billy Bishop) and Spadina (510 to Union), it's super accessible. The staff members I spoke with were very nice. The room exceeded expectations, and I reckon this will be my new place to stay in the city, since my regular has since closed

Front desk worker was lovely, shower was too. Police present at front door for a drug user.

Great location. Streetcar stop is really close by. Really clean and quiet.

Clean rooms with stove top. Little rough around the edges but if you're looking for a roof over your heads it's a great stay.

Really bad area and the room wasn't well cleaned.

Pretty sketchy. Apartment residents in the same building were screaming at each other. Poor lobby signage.

Room had the essentials and clean. Kitchen area in room had fridge, 2 burner stove, sink, microwave, kettle, and dishes and cooking pan. Staff was friendly. Very close to hospital which was the reason for our stay. Had parking for a minimal fee. Lots of cameras on the property. Draw back there are a number of homeless hanging around. A number of the rooms are being used for government housing.

The staff was very helpful and attentive. The room was clean and we loved having the ability to have our meals in our room because of the little kitchinette. The proximity to TWH was the main reason for our stay but we were impressed with how easy it would be to travel by streetcar to the Skydome, CN Tower and other main attractions in downtown Toronto.

The room was good. Handy kitchenette. Clean. Good location. Guests should understand that 5 of the 6 floors are rented by the city to accommodate homeless women. Not a problem for me but some of the homeless people were loitering in the first floor area, which is itself a bit shabby. The arrangement produces a vibe that some may not be comfortable with. 6th floor is more of a standard hotel.

Giving this a one star rating even though I didn’t stay because the deposit is ridiculously high as compared to the other hotels and you’ll only know it once you have provided them your valid ID’s snd credit card’s info. This feels like hiding an important information when booking. You may get my $80 but that’s all you can!

Close to hospital where I had an appointment at. Stayed at the Alexandra about 10 times in the last 2 years. Never had a problem. It’s nice to have a kitchenette in room allowing to make something to eat should you desire or even just a cup of tea or instant coffee. There is a grocery store about 2 blocks away to get supplies.

Great location, the staff was super nice. The rooms have been updated and were very clean as well. There are some interesting characters in the neighbourhood, but the price and location were well worth it for our visit.

It was alright, not the best I stay in