Any outside service that is billed to the room will incur a 17% commission to the hotel as a "service fee". For example, if you ask the concierge to organize a hot air balloon ride for 2 the provider will likely have difficultly processing a direct payment and will bill the hotel -- who will in turn add 17% to the charge just for the convenience. The concierge will also favor the external services if there is a cancellation. None of this is sufficiently explained up front, so you'll be in for a big and irritating surprise when you review your bill at checkout. All-in-all, there are better and more forthright hotel options in Mexico City that the W.

The property was fine, but the staff and service was awful. It seemed they took every opportunity to

All look very old, sheets, pillows, towels.

We were rather underwhelmed with this W property. The room was “tired” and the towels were in comical “Hotel 6 on the interstate” condition. Pretty weird (and gross) how several rounds of towels were equally old, tattered and grey. Quite a disappointing W experience after the brilliant W São Paulo stay we had in November. Overpriced and underwhelming.

Great stay

“Whatever, whenever” staff was slow and did not meet requests properly at times

Every thing. It is a classy hotel with excellent staff and service

Great location. Safe. Wonderful amenities. Staff was excellent.

Room was old, cold, Outdated. Hallways felt dirty..carpet not clean. Room service was good. fast delivery and fair price. Lobby bar was nice. Convenient location.

Staff was great

Staff was very helpful and pleasant

Wonderful kind staff members, great property, excellent location

Great service

Service

Great Hotel

Great rooms

Services was great!

Great customer service. Everyone was very friendly and willing to help at any time.

Super hotel. Lovely staff and breakfast. Great room. Nice little spa. Would definitely stay again.

Super. Great room, small but lovely spa.excellent breakfast. Safe neighbourhood. Would definitely return.