staff were amazing I cannot say enough good things abt them. Location was great food was great and access to 3 hotels was obviously great.

Pictures very generous compared to reality. Even with all-inclusive option they fail to mention that there is no food or beverage services on site and one must go to another property a block or so away. Otherwise, quiet and acceptable

The special meal area should be on the beach not outside under the kitchen fans the meals from it also came stone cold. The restaurant really needs to control the birds like previously we always had to guard our food as well the chairs always had bird feces on them our clean table as birds were flying over and dropping feces. Please go back to having the falcon person there. Rooms need updating new kitchen ware as well as maybe microwaves.

Los Arcos Suites is in a great spot in the heart of Puerto Vallarta’s Romantic Zone, so it’s perfect if you want easy access to the beach clubs, restaurants, bars, and shops. Unfortunately, the room wasn’t very clean and didn’t meet basic standards. We did have to ask that the bathroom sink and shower be scrubbed. The staff was great at all times and super friendly. The suite does have a kitchen; however, we did not use it because it was also in need of deep cleaning. The floor also requires deep cleaning. While the suites were comfortable and quiet compared to the main property, we recommend that the rooms be cleaned to the same standard. I’d suggest this place for travelers on a budget or those who plan to be out most of the time, but if you care a lot about room cleanliness, you might want to consider other options.

The property itself was well maintained, with clean and tidy grounds that made a good first impression. The pool area was also a highlight—clean, well kept, and a nice place to relax. Another big plus was the location, with easy walking distance to the beach and nearby shops, which made getting around very convenient. That said, the rooms were a letdown. They felt outdated, and there was a noticeable old furniture smell that took away from the overall comfort of the stay. With some updates and attention to the interior, this property could offer a much better experience.

All inclusive not that great poor. Service

The staff was amazing they made our stay extra special. This property is a great value for what you get. It’s definitely an authentic Mexican hotel. Felix the housekeeper was amazing and Antonio Rodriguez the front desk clerk was amazing! Also the night lady was amazing as well. Lupita took good care of me for breakfast as was delightful. We actually stayed here for the hamburgers at the burger bar because they’re the best hamburgers and french fries you’ll have anywhere and Manuela took good care of us. She was a delight and made us the best burgers ever all the staff here were very good. The buffet food was amazing. It was home cooked patty, authentic Mexican food, and it was healthy. This is a great resort. I highly suggest anybody to come here.

Great Mexican hotel with great staff. Staff always smiling and doing above and beyond to help. Breakfast were amazing. Close to the beach, restaurants and Romantic zone night life.

The staff at Los Arcos suites were wonderful—very welcoming, friendly and helpful. The room was clean and well attended with fresh towels and water bottles every day. The ac worked efficiently and we slept well. The room needed some updates and the building doesn’t have a gym facility. Regardless, I would definitely come back to this hotel and I rarely ever stay in the same place twice.

We arrived about an hour early and were pleased that our room was already ready. The room was spacious with a separate sitting area/couch and decent size deck. There is a kitchenette as well (but not microwave). The room was a little dated and is due for some updating. That said, the staff were all very helpful and outgoing. The clerk who checked us in (I didn't get her name) was really friendly and made sure we had all the information about the 3 hotels/resorts and what amenities we would find at the other properties. And Emilliano the night clerk gave us all kinds of information and helped us with out practicing our Spanish. Los Arcos suites is sister properties with Casa Susana across the street and Playa Los Arcos 1 block away that has direct beach access. All in all this hotel is due for a little bit of a makeover, but if you are overlook that, you should really enjoy your stay. We tend to not spend much time in our room or the hotel, unless at the pool, so we don't need 5 star amenities. Also the location can't be beat. For the money, Los Arcos Suites was a great value. I would defintiely stay here again.

Perfect location. Nice pool area. Room spacious w large balcony.

Excellent location close to restaurants and drink places. Nice outdoor pool. Great staff.

The restrooms need to be remodeled. They may be clean but looked dirty. It took us four hours to check in. They couldn’t find our reservation. We had to cancel and rebook with Expedia. The food was so so and I simply did not enjoy it here. I’ve been to valllarta for years and this is the second time I am disappointed. It’s not necessary. If the room is a 100.00 room, why do you charge 200.00? It’s not nice.

We loved everything!

Best place to stay in the romantic zone.

There were a couple of small problems that were corrected quickly.

Location was great but it was truly the people that made our stay even better. Due to unforeseen circumstances, we had to stay longer. Elizabeth made the changes and was always there for any assistance or questions we needed answered. Her consistent friendliness and smile amidst her being so busy with all of the guests truly makes her one of a kind. All of the staff was great, from the beach staff to the restaurant and Front desk. All were very helpful and accommodating. The only slight downfall of hotels.com( not the Los Arcos suites)- if you book Los Arcos Suites specifically, you do not get access to the Los Arcos Hotel pool that is pictured on hotels.com, you just get the beach access with towels and chairs (was not a big deal since we enjoyed the beach. But helpful for those expecting to have access to the downstairs pool. )There is access to a smaller rooftop pool across the street but does not have beach view. Overall, a great stay! Highly recommend and would stay here again!

Clean spacious room close to the pool

The room was sufficient. The location was good. Each member of the staff we encountered was friendly and helpful. Especially Elizabeth and David.

Room was ok Supposed to get free breakfast as a silver VIP Hotels member but the staff at the hotel said NO, that breakfast is not included