My whole family got bites from bed bugs or some other pest. We asked for another set of bed sheets for one room because the other ones had urine or some other stains on them. They didn’t give us any even though they said they would. The shower was a complete joke - they were built for a person that is skinny as a 2x4. The shower doors were not made for these showers. We went to the restaurant for supper and all we got served was water and pop. The waitress never did come back to take a food order. We ended up ordering food from Uber Eats and we couldn’t eat it all - so I gave the unopened portions to the lobby staff for free. The staff spoke no English so it was very hard to communicate with them. We had 3 nights booked and decided we could only stay for one night because of the bed bugs, poor service, loud people in the hallways that security had to come and deal with, improperly set up bathrooms and overall not a very nice hotel to stay with family members. Would not recommend this hotel to anyone.

The room was clean; staff was helpful

La habitación estaba sucia, mal tenida, el personal del hotel nada afable, no ayudó en nada

Terrible customer service, i had to pay extra for two beds!!

The A/C was fine, but it shutdown at intervals. I am not sure whether that was a mechical issue. However, with minutrs of calling the front desk, the powrt was restored to the A/C--this occurred on 2 occasions during my stay. I also noticed the same with elevator, and when the front desk attendant was notified the power to the elevator was restored. I was surprised that guest had to pay for ice, which was priced very high--$2.00 for a pitcher

Nice bathroom

Friendly staff, up to date in cleanliness We need a fridge and microwave in the room though

Everytime fine

La cama no estaba comfortable y las Sabanas viejas pero limpias

Nice stay

A lot of noise both from outside and from the hallways, especially at night

I requested room cleaning the made the bed. Left trash on the dresser. The only pour something in the toilet no real cleaning. The front staff not very help and language issues. There were plenty nearby shop. No car to park

good for a short layover stay. facility is older but provided clean towels, clean room and bed. wifi was not reliable.

Place is good for a short time stay. Room service was good

It was okay but I think each room need a office fridge small fridge that will make it more comfortable that's all need

Good security with nice Parking space, the hotel is located some minuyes from the shooping Malls, subway station, Balboa Avenue, Cinta Costera, Old city and many more. The bad part was cockroaches, AC with mold, Staff in charge of cleaning the pool was arrogant and demanding we had to get out of the area, althow we explain our intention was to only take pictures.

Cumplió lo justo y necesario, aunque no contaba con el control del aire acondicionado y el control de la tv estaba dañado. Una habitación libre de plagas, era lo que más preocupaba al elegir un hospedaje.

Hotel is in excellent proximity to Santo Tomas Hospital & several supermarkets. Not much for dining options close to the hotel, but the small restaurant, in the hotel was acceptable, for a short stay.

The pool did not ipen until 10:00 AM

En relación precio-calidad está aceptable solo que el cuarto estaba sucio y con un olor un poco desagradable