It's a run of the mill motorway hotel with no local amenities. OK for an overnight stay but not the quality you would associate with the Mercure brand.

Liked breakfast and staff Not so happy ... Incredibly difficult to find - despite being able to see it - no local signposts or indicators. My sat nav not finding front entrance despite naming hotel in requirement. Eventually Google maps did show road route in ( easy now you know) Also very warm / humid ... A.C. seemed to be non operational .. perhaps why small fan left on the desk . Don't like being charged for parking separately - you're a motorway hotel- not aware until I got there .

Had a lovely one night stay here with my 12yr old daughter as we wanted a couple of days shopping at the Bullring. Room was good, clean and comfortable but I have to say that the shower was really quite dangerous for my daughter. No way of controlling the temperature as it’s a simple hose off the bath taps. One minute it was scalding hot, the next freeze freezing cold. Not what I’d expect from a Mercure really. Other than that though the staff were friendly and helpful, the breakfast delicious with lots of options including gluten free for me! We managed a swim but wasn’t the warmest pool and the sauna wasn’t working and hadn’t been for a couple of months apparently. All in all I’d stay again but ask for a room that has a better shower!

A bit of a mix-up whilst checking in but clean and welcome by staff. Room very nice and large. Great free water juice and soft drinks! I didn't realise they were free until my last day! My only negative comment no drawer to put small itens of clothing away and wardrobe very simple and not enough hangers.

The staff were wonderful

Excellent facilities at a great price and in a convenient location

Decent sized comfortable room. Nice bar and restaurant area. Plenty of parking but I thought £10 was a bit steep for guests. Handy location for west side of Birmingham.

Dirty rooms broken Aircon ,unhelpful staff .

Lovely stay, very comfortable beds, and tasty breakfast x

Very helpful staff and clean room

I was very disappointed with my stay. The air conditioning in my hotel room was not working, making the room extremely uncomfortable. I sent a message to report the issue, but although it was delivered, it was never acknowledged or responded to. Earlier that evening, I also informed the receptionist about the problem. I was simply told that there was no maintenance staff available, and no alternative solution or assistance was offered. While there was a fan in the room, it was only blowing hot air and did nothing to improve the situation. I would have expected the hotel to at least acknowledge my complaint, apologise for the inconvenience, and make some effort to resolve the issue, such as offering a different room or another suitable solution. The lack of communication and customer service was very disappointing.

We stayed at the hotel which has easy access to the M5. We used the tram to travel into Birmingham for the cricket. The staff were very friendly, very helpful. Breakfast had something for everyone, also catered for eating intolerances too. All in all a great location with great amenities together with very friendly and helpful staff.

Super friendly staff and great bar & restaurant onsite. Parking is chargeable but the room was really good value. Very clean and quiet place.

Very goodx

Only booked for the aircon because of the heatwave only to find out it doesn’t work properly and doesn’t cool the room down at all. Definitely won’t book again

£10 parking per night. We didn't expect that.

Firstly I just want to point out how well kept the rooms are as well as the restaurant and reception area. Lovely hotel, friendly staff especially the staff we met at breakfast and on that note what an amazing breakfast it was, plus fresh eggs! We did have a wonderful stay. The one thing to let this hotel down was the pool, jucuzzi area. We felt it is in desperate need of an upgrade, lots of things not working but just the interior needs a bit of TLC painted and cracks here and there. My husband said the male changing rooms were awful and dirty. Over all a pleasant stay, loved the king bed in our room and glad we upgraded . We would stay again however wouldn’t book purely for pool facilities, pool is also very small which I know can’t be changed but is in need of a makeover.

Had to change rooms as AC not working. Rooms are dated. Long wait at reception. Good parking spaces

Gentleman at check in was very helpful and a lovely chap

Upon arrival, we were informed the pool is faulty and can’t be accessed. The carpet on the hallways was extremely dirty. The room has very poor lighting. The bathroom had only a shower so it’s not convenient if you don’t want to wet your hair. There was dirty plates and rubbish left infront of most rooms for hours. Also, for breakfast, I would rate it 5/10. The buffet was stored in rusted heavy bowls and lids you will have to lift up. Also there was no hot chocolate just coffee and tea bags. Marcus, who was at the breakfast area was very helpful. I won’t recommend this hotel at all. And it’s definitely not a 4 star hotel, may a 2 star.